Litte to no upload speed

[meebo]

Hello,

    For the past 2-3 days I have been experiencing an extremely slow upload speed.  Using internet speed test at times its 0.6 Mbps, other times it's slightly higher, however it's very inconsistent.

I have tried this on both wired and wireless connections.

I've rebooted the hub and my router multiple times, but neither help.  

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	1.4	38	256 qam	25
2	202750000	0.7	38	256 qam	9
3	210750000	0.5	38	256 qam	10
4	218750000	0	38	256 qam	11
5	226750000	-0.2	38	256 qam	12
6	234750000	-0.4	38	256 qam	13
7	242750000	-0.5	38	256 qam	14
8	250750000	0	38	256 qam	15
9	258750000	0	38	256 qam	16
10	266750000	0.2	38	256 qam	17
11	274750000	0.2	38	256 qam	18
12	282750000	0.7	38	256 qam	19
13	290750000	0.7	38	256 qam	20
14	298750000	0.7	38	256 qam	21
15	306750000	1	38	256 qam	22
16	314750000	1	38	256 qam	23
17	322750000	1	38	256 qam	24
18	338750000	1.5	38	256 qam	26
19	346750000	1.2	40	256 qam	27
20	354750000	0.7	38	256 qam	28
21	362750000	0.2	40	256 qam	29
22	370750000	0.2	38	256 qam	30
23	378750000	0.2	38	256 qam	31
24	386750000	0	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	22	0
2	Locked	38.6	55	8
3	Locked	38.9	54	4
4	Locked	38.6	41	9
5	Locked	38.6	60	1
6	Locked	38.6	43	9
7	Locked	38.6	44	13
8	Locked	38.6	62	0
9	Locked	38.6	36	0
10	Locked	38.9	40	0
11	Locked	38.6	16	0
12	Locked	38.9	25	0
13	Locked	38.9	14	0
14	Locked	38.6	13	0
15	Locked	38.9	14	0
16	Locked	38.9	24	0
17	Locked	38.6	28	0
18	Locked	38.9	20	0
19	Locked	40.3	23	0
20	Locked	38.9	11	0
21	Locked	40.9	12	0
22	Locked	38.9	17	0
23	Locked	38.9	22	0
24	Locked	38.9	8	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	39.5	5120	32 qam	4
2	32600000	39.3	5120	32 qam	5
3	46200000	39.8	5120	32 qam	3
4	53700000	39.8	5120	32 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	10	0
3	ATDMA	0	0	10	0
4	ATDMA	0	0	9	0

[meebo]

The log is full of the following as well

Network Log

Time Priority Description

29/08/2021 16:32:7	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:32:6	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:27:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 16:27:27	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:59:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:40:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:40:51	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:00:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 15:00:35	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:55:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:55:36	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:50:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 14:50:16	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:40:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:40:41	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:41	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/08/2021 10:27:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[meebo]

I am not sure what else I can do, I've tried everything, hard resets, any ideas?

[jpeg1]

Your upstream channels are not connecting correctly.  Since you have already tried a hard reset without success I suggest you call it in as a fault. 

[meebo]

Can a Virgin employee please help me?

It's fine one minute and then it just hangs the next.  I have rebooted, ran the tests which claim it's fine.   I had problems a year ago and it has been working perfectly since then.  Now in the last week it's just gone kaput.  

214.4

Mbps download

8.11

Mbps upload

156.1

Mbps download

0.10

Mbps upload

[jbrennand]

I have asked VM to come here and take a look

[Paulina_Z]

Hi @meebo,

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're experiencing some ongoing connection and speed issues with your broadband!

I can understand how frustrating this can be.

I was able to locate your account via our Forum details and can see that there is an active SNR (Signal to Noise Ratio) outage in your area. The fault reference number is F009246252 and its estimated fix date and time is 09/09/21 at 9am.

I have raised a work order on our system, so we're aware that you're experiencing this issue.

Please reboot your equipment on that date and see if your connection and speeds have improved. 

Keep us updated and let us know if there's anything else we can do to help.

Thank you! 

[meebo]

@Paulina_Z

Thank you for the update.  Regarding the fault, F009246252, is there some way for me to track its status online?   

[Zach_R]

Hi @meebo,
 

I've just checked the ticket number for you, and it appears that it has now been closed and considered to be resolved.

Can you confirm if the issue is ongoing for you today?

Thanks,
 

[meebo]

Hi Zach,

  Yes it does seem to be better this morning, I will follow up if I experience any issue today, but so far it seems like it's fixed.