on 02-07-2021 11:55
The service has been running fine until recently when we had an outage with no area fault flagged. I got an engineer booked but service resumed, I cancelled but he turned up anyway and had a look and replaced something in the old Telewest wall box leading to the outside cable, and put waterproofing on the joint outside.
Anyway this is the current download report after rebooting. Download speeds are running at about 90Mbps instead of the usual 210 or so. Upload is OK at about 20.
I'm guessing an engineer is needed but can't find again how to book one as no faults are coming up on Virgin's test. Any help gratefully received.
Network Log
Time Priority Description
02/07/2021 10:49:21 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 10:00:46 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
02/07/2021 10:00:46 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | -0.2 | 36 | 256 qam | 9 |
2 | 139000000 | 2.4 | 37 | 256 qam | 1 |
3 | 147000000 | 2 | 36 | 256 qam | 2 |
4 | 155000000 | 1.5 | 36 | 256 qam | 3 |
5 | 163000000 | 1 | 36 | 256 qam | 4 |
6 | 171000000 | 0.9 | 36 | 256 qam | 5 |
7 | 179000000 | 0.7 | 36 | 256 qam | 6 |
8 | 187000000 | 0.5 | 36 | 256 qam | 7 |
9 | 195000000 | 0.2 | 36 | 256 qam | 8 |
10 | 211000000 | -0.4 | 36 | 256 qam | 10 |
11 | 219000000 | -0.5 | 36 | 256 qam | 11 |
12 | 227000000 | -0.5 | 36 | 256 qam | 12 |
13 | 235000000 | -0.5 | 36 | 256 qam | 13 |
14 | 243000000 | -0.7 | 35 | 256 qam | 14 |
15 | 251000000 | -1 | 35 | 256 qam | 15 |
16 | 259000000 | -1.2 | 35 | 256 qam | 16 |
17 | 267000000 | -1.2 | 35 | 256 qam | 17 |
18 | 275000000 | -1.7 | 35 | 256 qam | 18 |
19 | 283000000 | -1.9 | 35 | 256 qam | 19 |
20 | 291000000 | -1.9 | 35 | 256 qam | 20 |
21 | 299000000 | -1.2 | 35 | 256 qam | 21 |
22 | 307000000 | -1.2 | 35 | 256 qam | 22 |
23 | 315000000 | -1 | 35 | 256 qam | 23 |
24 | 323000000 | -1 | 35 | 256 qam | 24 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.3 | 91385 | 304 |
2 | Locked | 37.3 | 39809 | 236 |
3 | Locked | 36.6 | 46954 | 445 |
4 | Locked | 36.6 | 54906 | 354 |
5 | Locked | 36.6 | 61421 | 471 |
6 | Locked | 36.3 | 68649 | 394 |
7 | Locked | 36.6 | 78087 | 424 |
8 | Locked | 36.6 | 90040 | 446 |
9 | Locked | 36.3 | 88403 | 491 |
10 | Locked | 36.6 | 89574 | 405 |
11 | Locked | 36.3 | 82873 | 374 |
12 | Locked | 36.3 | 83349 | 360 |
13 | Locked | 36.3 | 78105 | 318 |
14 | Locked | 35.7 | 80560 | 384 |
15 | Locked | 35.7 | 77817 | 382 |
16 | Locked | 35.7 | 74538 | 393 |
17 | Locked | 35.7 | 73752 | 357 |
18 | Locked | 35.7 | 72830 | 377 |
19 | Locked | 35.5 | 74286 | 325 |
20 | Locked | 35.7 | 77640 | 354 |
21 | Locked | 35.7 | 89128 | 348 |
22 | Locked | 35.5 | 84169 | 342 |
23 | Locked | 35.7 | 91097 | 335 |
24 | Locked | 35.7 | 97721 | 344 |
General Configuration
Network access | Allowed |
Maximum Number of CPEs | 1 |
Baseline Privacy | Enabled |
DOCSIS Mode | Docsis30 |
Config file | cmreg-vmdg505-bbt060-b.cm |
Primary Downstream Service Flow
SFID | 72494 |
Max Traffic Rate | 230000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Primary Upstream Service Flow
SFID | 72493 |
Max Traffic Rate | 22000061 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 42600 |
Scheduling Type | BestEffort |
on 02-07-2021 12:18
on 02-07-2021 12:23
No, nothing on the phone number or online service status.
on 02-07-2021 12:26
on 02-07-2021 12:31
you mean this?
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53700000 | 51 | 5120 | 64 qam | 2 |
2 | 46200000 | 50.8 | 5120 | 64 qam | 3 |
3 | 39400000 | 50.5 | 5120 | 64 qam | 4 |
4 | 60300000 | 51 | 5120 | 64 qam | 1 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 02-07-2021 12:36
on 02-07-2021 13:33
Ok thanks - do I need to do anything except wait?
This is the result history from Speedtest - as can be seen the download service went bad sometime between 22 and 25 June.
on 02-07-2021 14:11
on 02-07-2021 15:23
on 04-07-2021 14:03
Hi goldstonebha
I have had a look at this from our side and we have an issue with the upstream levels
Which will need an engineer to attend
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L