Less than half speed on 350MB - Nottinghamshire

[Kolchak]

Morning All! Is anyone else in the Nottinghamshire area having speed issues? It usually averages around the 350MB mark however at present it's around 130/140MB.

I've checked the Service Status which states that there are no issues.

[Kolchak]

Oh and here's the Hub3 bits and bobs:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	3.4	40	256 qam	32
2	203000000	4.4	40	256 qam	9
3	211000000	4.1	40	256 qam	10
4	219000000	3.7	40	256 qam	11
5	227000000	3.5	38	256 qam	12
6	235000000	3.2	40	256 qam	13
7	243000000	2.7	38	256 qam	14
8	251000000	2.5	40	256 qam	15
9	259000000	2.9	38	256 qam	16
10	267000000	3.5	40	256 qam	17
11	275000000	3.7	40	256 qam	18
12	283000000	4.1	40	256 qam	19
13	291000000	4.3	40	256 qam	20
14	299000000	4.5	40	256 qam	21
15	307000000	4.6	40	256 qam	22
16	315000000	4.6	40	256 qam	23
17	323000000	4.9	40	256 qam	24
18	331000000	5	40	256 qam	25
19	339000000	5	40	256 qam	26
20	347000000	5	40	256 qam	27
21	355000000	4.9	40	256 qam	28
22	363000000	4.5	40	256 qam	29
23	371000000	4	40	256 qam	30
24	379000000	3.7	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1	0
2	Locked	40.3	7	0
3	Locked	40.3	6	0
4	Locked	40.3	7	0
5	Locked	38.9	5	0
6	Locked	40.3	3	0
7	Locked	38.9	13	0
8	Locked	38.9	9	0
9	Locked	38.9	12	0
10	Locked	40.3	7	0
11	Locked	40.9	7	0
12	Locked	40.3	5	0
13	Locked	40.3	7	0
14	Locked	40.3	8	0
15	Locked	40.3	6	0
16	Locked	40.3	5	0
17	Locked	40.9	19	0
18	Locked	40.3	21	0
19	Locked	40.9	21	0
20	Locked	40.3	19	0
21	Locked	40.3	6	0
22	Locked	40.3	7	0
23	Locked	40.3	6	0
24	Locked	40.3	16	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200258	42.3	5120	64 qam	1
2	39400025	41.8	5120	64 qam	2
3	32600000	41.5	5120	64 qam	3
4	25800000	41.3	5120	32 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[Serena_C]

Hi @Kolchak,

Welcome to our Community Help Forum 🙂

Sorry to hear you are experiencing sluggish speeds, what speed are you getting when you connect via ethernet cable? This will enable us to decipher if the issue lies with your WiFi or with the speeds being sent.

Have you tried calling our free automated Service Status line on 0800 561 0061 as this gets updated faster than the website?

I would also recommend taking a look at https://virg.in/SpeedUp for more information on how to improve your speeds.

Kind regards,

Serena

[Kolchak]

Hello Serena,

Thanks for the reply. I spoke to someone in technical support and they have started monitoring the connection. The speed is a lot better now, still not full whack but nearly there.

[Zoie_P]

Hi Kilchak, 

Thank you for your reply, glad to hear our technical team has helped and your speed is improving. I have located your account and can see there are some issues with your power levels that require a tech visit. I will pop you over a PM and we can get this looked into.
Zoie