Less than 200 mbps on a Gig 1 service

[Yogeshprasad]

Hi 

We recently upgraded to Gig 1.

Typical speeds are below 200 Mbps / 35 Mbps!!!

Your support will be appreciated.

Cheers

Yogesh

[jbrennand]

What package did you upgrade from?

To check it has actually been applied - go to the Hub settings and go to the Configuration Data page - what number is in the downstream Max Data Transfer Rate box ? It should start 1xxxxxx... (in bytes)

Also can you check "pure" speeds this way
_____________________________________
As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”
(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - or https://www.speedtest.net/ - try on 2 different browsers - as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[Yogeshprasad]

thank you. 

I previously had 500 Mbps package from Virgin and would routinely see 330+ mbps.

Ever since I moved to Gig1, its dropped to <=200 mbps

I will check modem mode after I have figured out how to connect my Macbook to the ethernet port.

worth calling Virgin for support now.

Kind regards

Yogesh

[Yogeshprasad]

Here is some data, it may help the experts inform me if there is something wrong in Modem or the signal that comes from Virgin.

Downstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	306000000	8.3	41	QAM 256	22
2	138000000	9.9	41	QAM 256	1
3	146000000	9.8	41	QAM 256	2
4	154000000	9.8	41	QAM 256	3
5	162000000	9.6	41	QAM 256	4
6	170000000	9.5	41	QAM 256	5
7	178000000	9.4	41	QAM 256	6
8	186000000	9.3	41	QAM 256	7
9	194000000	9.3	41	QAM 256	8
10	202000000	9.2	41	QAM 256	9
11	210000000	9.2	41	QAM 256	10
12	218000000	9.1	41	QAM 256	11
13	226000000	8.7	41	QAM 256	12
14	234000000	8.5	41	QAM 256	13
15	242000000	8.2	41	QAM 256	14
16	250000000	8	41	QAM 256	15
17	258000000	8.4	41	QAM 256	16
18	266000000	8.9	41	QAM 256	17
19	274000000	9	41	QAM 256	18
20	282000000	8.8	41	QAM 256	19
21	290000000	8.6	41	QAM 256	20
22	298000000	8.5	41	QAM 256	21
23	314000000	8.1	41	QAM 256	23
24	322000000	8	41	QAM 256	24
25	330000000	7.6	41	QAM 256	25
26	338000000	7.6	40	QAM 256	26
27	346000000	7.4	41	QAM 256	27
28	354000000	7.2	41	QAM 256	28
29	362000000	7.2	41	QAM 256	29
30	370000000	6.8	41	QAM 256	30
31	378000000	6	40	QAM 256	31

Downstream bonded channels
Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	41	0	0
2	Locked	41	3	0
3	Locked	41	10	0
4	Locked	41	13	0
5	Locked	41	13	0
6	Locked	41	3	0
7	Locked	41	2	0
8	Locked	41	1	0
9	Locked	41	0	0
10	Locked	41	0	0
11	Locked	41	1	0
12	Locked	41	0	0
13	Locked	41	1	0
14	Locked	41	2	0
15	Locked	41	1	0
16	Locked	41	1	0
17	Locked	41	1	0
18	Locked	41	1	0
19	Locked	41	0	0
20	Locked	41	0	0
21	Locked	41	0	0
22	Locked	41	0	0
23	Locked	41	1	0
24	Locked	41	1	0
25	Locked	41	2	0
26	Locked	40	1	0
27	Locked	41	1	0
28	Locked	41	1	0
29	Locked	41	1	0
30	Locked	41	0	0
31	Locked	40	1	0

Upstream bonded channels
Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
0	49600000	36.3	5120	QAM 64	1
1	43100000	35.5	5120	QAM 64	2
2	36600000	35	5120	QAM 64	3
3	30100000	34.5	5120	QAM 64	4
4	23600000	34	5120	QAM 64	5
Upstream bonded channels
Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

Down powers are at the top end - only VM can say if they are too high.

I connect all my various Macbooks to ethernet with an RJ45 adapter - I have them for UBB3, USBc, Thunderbird and all work well.

[Yogeshprasad]

Thank you @Jbrennand

I will raise a complaint.

[Paul_DN]

Hi Yogeshprasad,

Thank you for reaching out to us in our community and welcome back, sorry to see you aren't getting your expected speeds after your upgrade, I was able to locate you on our system with the details we have for you and cannot see any issues at all, what speed is showing to be hitting the Router when you check Via Sam Knows Real Speed?

Regards

Paul.