Menu
Reply
Spooklez
  • 26
  • 0
  • 0
Joining in
248 Views
Message 1 of 3
Flag for a moderator

Less than 1mbps upload

Hii 

I'm getting less than 1 mbps upload speeds as of Tuesday. Insane packet loss on trying to connect to services like Teamspeak, using speedtest. Downloading games take way too long. Please help!

10216203645.png

My BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d487b987c51151565025df905289a36beb...

 Upstream: 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462003464.5512016 qam3
2537001964.575512016 qam2
3602995844.5512016 qam1
4393999174.325512016 qam4



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Downstream:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1323000000-0.540256 qam24
21390000001.740256 qam1
31470000001.540256 qam2
41550000001.240256 qam3
51630000001.440256 qam4
61710000001.540256 qam5
71790000001.440256 qam6
81870000001.440256 qam7
91950000001.240256 qam8
102030000001.240256 qam9
112110000001.240256 qam10
122190000001.240256 qam11
13227000000140256 qam12
142350000001.440256 qam13
15243000000040256 qam14
16251000000-0.240256 qam15
17259000000040256 qam16
18267000000-0.240256 qam17
19275000000-0.540256 qam18
20283000000-0.740256 qam19
21291000000-0.740256 qam20
22299000000-0.740256 qam21
23307000000-0.740256 qam22
24315000000-0.540256 qam23
0 Kudos
Reply
MikeRobbo
  • 15.27K
  • 1.17K
  • 1.94K
Alessandro Volta
240 Views
Message 2 of 3
Flag for a moderator

Re: Less than 1mbps upload

All four of your Upstream Channels are at 16 QAM, they should be at 64 QAM. This will need an engineer to them right.

You can either phone in (08:00 is the best time) or wait on here for a few days until one of the VM Forum Staff comes along.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
0 Kudos
Reply
Alex_RM
  • 4.48K
  • 258
  • 341
Forum Team
Forum Team
103 Views
Message 3 of 3
Flag for a moderator

Re: Less than 1mbps upload

Hi Spooklez,

 

Thanks for posting, I'm sorry for the late reply and to see you've been having some issues with the upload speeds.

 

I've located your account using your forum details and can see you've been able to contact us since posting to arrange an engineer. 

 

Please let us know if you're still having any issues with it.

 

Alex_Rm

0 Kudos
Reply