Latency is getting worse everyday...

[risc19]

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	4.5	40	256 qam	40
2	539000000	5.8	40	256 qam	17
3	547000000	5.5	40	256 qam	18
4	555000000	5.5	40	256 qam	19
5	563000000	5.6	40	256 qam	20
6	571000000	5.5	40	256 qam	21
7	579000000	5.5	40	256 qam	22
8	587000000	5.8	40	256 qam	23
9	595000000	5.6	40	256 qam	24
10	603000000	5.5	40	256 qam	25
11	611000000	5.1	40	256 qam	26
12	619000000	4.5	40	256 qam	27
13	627000000	5.3	40	256 qam	28
14	635000000	5	38	256 qam	29
15	643000000	4.8	38	256 qam	30
16	651000000	5.1	40	256 qam	31
17	659000000	4.9	40	256 qam	32
18	667000000	4.9	38	256 qam	33
19	675000000	4.8	38	256 qam	34
20	683000000	4.9	40	256 qam	35
21	691000000	5	40	256 qam	36
22	699000000	4.5	40	256 qam	37
23	707000000	4.6	40	256 qam	38
24	715000000	4.5	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	45	0
2	Locked	40.3	29	0
3	Locked	40.3	28	0
4	Locked	40.3	27	0
5	Locked	40.9	34	0
6	Locked	40.9	34	0
7	Locked	40.3	26	0
8	Locked	40.3	32	0
9	Locked	40.3	28	0
10	Locked	40.3	42	0
11	Locked	40.3	29	0
12	Locked	40.3	61	0
13	Locked	40.3	43	0
14	Locked	38.9	49	0
15	Locked	38.9	54	0
16	Locked	40.3	55	0
17	Locked	40.3	52	0
18	Locked	38.6	65	0
19	Locked	38.9	60	0
20	Locked	40.9	60	0
21	Locked	40.3	61	0
22	Locked	40.3	50	0
23	Locked	40.3	58	0
24	Locked	40.3	59	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300026	39.5	5120	64 qam	1
2	39400056	37.5	5120	64 qam	4
3	46200024	38	5120	64 qam	3
4	53700029	39.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[risc19]

Sasha,

She has been looking into this for a week!

Why is this so hard?

[Sasha_W]

I couldn't tell you personally as I'm not sure, but sometimes checking through things can take a while and especially if we need to check all the information. 

Please sit tight and she will respond soon 🙂 
 

Thanks 

[risc19]

I have another question....

If I am suffering from congestion in my area, why has a fault not been raised?

[risc19]

WHY I HAVE I RECIEVED AN EMAIL FOR YOU SAYING MY NEXT BILL IS GOING UP TO £85?!

AND YOU DIDNT CHANGE THE SPEED!

ARE YOU KIDDING ME?!

[risc19]

If I am suffering from congestion in my area, why has a fault not been raised?

After 9 pages I'm still unsure of what the actual problem is.

I STILL have awful latency.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4741aa23823f8f53791e14f2abc2fc2d1c...

I'm getting rewired tomorrow we'll see if that helps in anyway.

Uptime 1 day :

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.9	351	0
2	Locked	40.9	139	0
3	Locked	40.3	197	0
4	Locked	40.3	155	0
5	Locked	40.3	203	0
6	Locked	40.3	187	0
7	Locked	40.9	171	0
8	Locked	40.9	188	0
9	Locked	40.9	211	0
10	Locked	40.3	216	0
11	Locked	40.3	252	0
12	Locked	40.3	313	0
13	Locked	40.3	276	0
14	Locked	39.3	317	0
15	Locked	40.9	336	0
16	Locked	40.9	353	0
17	Locked	40.3	317	0
18	Locked	38.9	373	0
19	Locked	38.9	354	0
20	Locked	40.3	369	0
21	Locked	40.3	354	0
22	Locked	40.9	302	0
23	Locked	40.3	323	0
24	Locked	40.3	293	0

[risc19]

[Kath_F]

Hi risc19, 

Thanks for popping back with an update. 

If there was a fault as such, the team would of raised this with the Networks team. As you have a rewire booked, it's likely the fault is with the cable you are on so once this is replaced, you should notice an improvement. 

We're aware you have an appointment today so let us know how things goes. 

Thanks,

[risc19]

Re cable is complete.

Poor guy was sent alone to do about a mile of cable. I took great pleasure in helping him, especially ripping the old one out.

Sadly it has made no difference at all.

He also took a good look at my charts and said he would phone a guy he knows in 'head end'.

He agreed it didn't look good but it was not utilization (at the time) as he checked that as well.

It's so nice to get a straight answer.

I'm at a loss now, as he agreed my latency shouldn't be like that but its not something at my end.

I mean its not my cabling here thats the problem.

[RockerSBM]

Hi 

told you it wasnt that. fault on the networks somewhere good luck trying to get virgin to fix it! they have no clue! 

[risc19]

Help.

(ignore the red that was during re cabling etc etc)