on 09-02-2021 13:29
Day by day my latency gets worse and worse.
Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).
Only 4 devices connected. 2 wired + 2 wifi.
350mb, HUB3 in Reading area.
Snap shot....
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...
Live....
https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 723000000 | 4.5 | 40 | 256 qam | 40 |
2 | 539000000 | 5.8 | 40 | 256 qam | 17 |
3 | 547000000 | 5.5 | 40 | 256 qam | 18 |
4 | 555000000 | 5.5 | 40 | 256 qam | 19 |
5 | 563000000 | 5.6 | 40 | 256 qam | 20 |
6 | 571000000 | 5.5 | 40 | 256 qam | 21 |
7 | 579000000 | 5.5 | 40 | 256 qam | 22 |
8 | 587000000 | 5.8 | 40 | 256 qam | 23 |
9 | 595000000 | 5.6 | 40 | 256 qam | 24 |
10 | 603000000 | 5.5 | 40 | 256 qam | 25 |
11 | 611000000 | 5.1 | 40 | 256 qam | 26 |
12 | 619000000 | 4.5 | 40 | 256 qam | 27 |
13 | 627000000 | 5.3 | 40 | 256 qam | 28 |
14 | 635000000 | 5 | 38 | 256 qam | 29 |
15 | 643000000 | 4.8 | 38 | 256 qam | 30 |
16 | 651000000 | 5.1 | 40 | 256 qam | 31 |
17 | 659000000 | 4.9 | 40 | 256 qam | 32 |
18 | 667000000 | 4.9 | 38 | 256 qam | 33 |
19 | 675000000 | 4.8 | 38 | 256 qam | 34 |
20 | 683000000 | 4.9 | 40 | 256 qam | 35 |
21 | 691000000 | 5 | 40 | 256 qam | 36 |
22 | 699000000 | 4.5 | 40 | 256 qam | 37 |
23 | 707000000 | 4.6 | 40 | 256 qam | 38 |
24 | 715000000 | 4.5 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 45 | 0 |
2 | Locked | 40.3 | 29 | 0 |
3 | Locked | 40.3 | 28 | 0 |
4 | Locked | 40.3 | 27 | 0 |
5 | Locked | 40.9 | 34 | 0 |
6 | Locked | 40.9 | 34 | 0 |
7 | Locked | 40.3 | 26 | 0 |
8 | Locked | 40.3 | 32 | 0 |
9 | Locked | 40.3 | 28 | 0 |
10 | Locked | 40.3 | 42 | 0 |
11 | Locked | 40.3 | 29 | 0 |
12 | Locked | 40.3 | 61 | 0 |
13 | Locked | 40.3 | 43 | 0 |
14 | Locked | 38.9 | 49 | 0 |
15 | Locked | 38.9 | 54 | 0 |
16 | Locked | 40.3 | 55 | 0 |
17 | Locked | 40.3 | 52 | 0 |
18 | Locked | 38.6 | 65 | 0 |
19 | Locked | 38.9 | 60 | 0 |
20 | Locked | 40.9 | 60 | 0 |
21 | Locked | 40.3 | 61 | 0 |
22 | Locked | 40.3 | 50 | 0 |
23 | Locked | 40.3 | 58 | 0 |
24 | Locked | 40.3 | 59 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300026 | 39.5 | 5120 | 64 qam | 1 |
2 | 39400056 | 37.5 | 5120 | 64 qam | 4 |
3 | 46200024 | 38 | 5120 | 64 qam | 3 |
4 | 53700029 | 39.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 22-06-2021 20:40
It would be a shame to walk away now, when the underlying latency problem appears to be resolved. Why not just accept the engineer visit and see what happens. At best you'll have a working connection, at worst you haven't lost anything and can still leave.
23-06-2021 14:15 - edited 23-06-2021 14:18
@Hayley_S
You say you've book an engineer but I have no record of that.
No appointments as far as I can see.
Just to be clear yes it does look like the latency has improved BUT the work done has been screwed up.
Just connect to my router and see for yourself.
Hint: Look at upstream T3 timeouts.
Does that look like it's working?
I have performed 4 full pinhole resets already so the numbers you see are from an uptime of about 8 hours.
If you are going to send one do it fast.
on 23-06-2021 16:45
Hi Risc19,
We have managed to get Networks to take a proper look at your details and they've raised a ticket for the local CMTS (the kit you're connected to) to be checked out by our engineers. The ticket is F009116266 and the estimated fix time is 18:00 today.
We hope after they've completed the necessary fixes, that your broadband connection works as expected. Fingers crossed!
Thanks,
Lisa
on 23-06-2021 17:17
@Lisa_CC wrote:Hi Risc19,
We have managed to get Networks to take a proper look at your details and they've raised a ticket for the local CMTS (the kit you're connected to) to be checked out by our engineers. The ticket is F009116266 and the estimated fix time is 18:00 today.
We hope after they've completed the necessary fixes, that your broadband connection works as expected. Fingers crossed!
Thanks,
Lisa
Thank you Lisa.
Thats exactly what I needed to hear.
I have even crossed my toes just to be safe.
on 23-06-2021 19:27
Right then, nothing got better so I restarted my hub.
It looks like the 'fix' has been 'fixed', but it's too early to say if this has 'fixed' the original problem that I wanted 'fixed'.
Did everyone get that?
I will report back once the bqm has gathered a couple of days worth of data.
However in the meantime it looks like I can actually use the connection again.
I told you I didn't need an engineer.
Until then.
on 24-06-2021 16:18
NO!
I had 22 hours of perfection and I noticed the hub rebooting just after 3:00pm
It locked onto channels 3,4,5,6 on upstream again!
Upload speed now 0.30mb
Packet loss again!
What the hell are you doing?
PLEASE GOD NO.
on 24-06-2021 16:33
UPDATE:
I performed a pinhole reset.
Upstream now locked on channels 1,2,3,4.
Performance has been restored.
PLEASE STOP MESSING WITH IT!
on 24-06-2021 16:44
Thanks for your post and update, risc19, glad to hear things are working again after the reset.
Cheers,
Corey C
on 24-06-2021 20:13
And it’s gone down again.
Can someone sort this please?
24-06-2021 20:23 - edited 24-06-2021 20:25
I've checked the ticket and can see that it's still open. They've sorted some things out but there's an upstream channel that isn't playing ball and they're waiting on a different Team to tweak something.
The updated estimated fix time is 25/06 midday. I'm sorry about this Risc19 and thanks for your continued patience with us.
Lisa