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Latency is getting worse everyday...

risc19
Well-informed

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

 

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

 

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000004.540256 qam40
25390000005.840256 qam17
35470000005.540256 qam18
45550000005.540256 qam19
55630000005.640256 qam20
65710000005.540256 qam21
75790000005.540256 qam22
85870000005.840256 qam23
95950000005.640256 qam24
106030000005.540256 qam25
116110000005.140256 qam26
126190000004.540256 qam27
136270000005.340256 qam28
14635000000538256 qam29
156430000004.838256 qam30
166510000005.140256 qam31
176590000004.940256 qam32
186670000004.938256 qam33
196750000004.838256 qam34
206830000004.940256 qam35
21691000000540256 qam36
226990000004.540256 qam37
237070000004.640256 qam38
247150000004.540256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3450
2Locked40.3290
3Locked40.3280
4Locked40.3270
5Locked40.9340
6Locked40.9340
7Locked40.3260
8Locked40.3320
9Locked40.3280
10Locked40.3420
11Locked40.3290
12Locked40.3610
13Locked40.3430
14Locked38.9490
15Locked38.9540
16Locked40.3550
17Locked40.3520
18Locked38.6650
19Locked38.9600
20Locked40.9600
21Locked40.3610
22Locked40.3500
23Locked40.3580
24Locked40.3590

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030002639.5512064 qam1
23940005637.5512064 qam4
34620002438512064 qam3
45370002939.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

310 REPLIES 310

cje85
Trouble shooter

It would be a shame to walk away now, when the underlying latency problem appears to be resolved. Why not just accept the engineer visit and see what happens. At best you'll have a working connection, at worst you haven't lost anything and can still leave.


@Hayley_S

You say you've book an engineer but I have no record of that.

No appointments as far as I can see.

Just to be clear yes it does look like the latency has improved BUT the work done has been screwed up.

Just connect to my router and see for yourself.

Hint:  Look at upstream T3 timeouts.

Does that look like it's working?

I have performed 4 full pinhole resets already so the numbers you see are from an uptime of about 8 hours.

If you are going to send one do it fast.

Hi Risc19,

 

We have managed to get Networks to take a proper look at your details and they've raised a ticket for the local CMTS (the kit you're connected to) to be checked out by our engineers. The ticket is F009116266 and the estimated fix time is 18:00 today. 

 

 

We hope after they've completed the necessary fixes, that your broadband connection works as expected. Fingers crossed!

 

Thanks,

 

Lisa


@Lisa_CC wrote:

Hi Risc19,

 

We have managed to get Networks to take a proper look at your details and they've raised a ticket for the local CMTS (the kit you're connected to) to be checked out by our engineers. The ticket is F009116266 and the estimated fix time is 18:00 today. 

 

 

We hope after they've completed the necessary fixes, that your broadband connection works as expected. Fingers crossed!

 

Thanks,

 

Lisa


Thank you Lisa.

Thats exactly what I needed to hear.

I have even crossed my toes just to be safe.

Right then, nothing got better so I restarted my hub.

It looks like the 'fix' has been 'fixed', but it's too early to say if this has 'fixed' the original problem that I wanted 'fixed'.

Did everyone get that?

I will report back once the bqm has gathered a couple of days worth of data.

However in the meantime it looks like I can actually use the connection again.

I told you I didn't need an engineer.

Until then.

 

NO!

I had 22 hours of perfection and I noticed the hub rebooting just after 3:00pm

It locked onto channels 3,4,5,6 on upstream again!

Upload speed now 0.30mb

Packet loss again!

What the hell are you doing?

PLEASE GOD NO.

UPDATE:

I performed a pinhole reset.

Upstream now locked on channels 1,2,3,4.

Untitled.png

 

Performance has been restored.

PLEASE STOP MESSING WITH IT!

 

Thanks for your post and update, risc19, glad to hear things are working again after the reset. 

 

Cheers,

Corey C

And it’s gone down again. 

Can someone sort this please?

I've checked the ticket and can see that it's still open. They've sorted some things out but there's an upstream channel that isn't playing ball and they're waiting on a different Team to tweak something.

 

The updated estimated fix time is 25/06 midday. I'm sorry about this Risc19 and thanks for your continued patience with us.

 

 

Lisa