on 09-02-2021 13:29
Day by day my latency gets worse and worse.
Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).
Only 4 devices connected. 2 wired + 2 wifi.
350mb, HUB3 in Reading area.
Snap shot....
https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...
Live....
https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 723000000 | 4.5 | 40 | 256 qam | 40 |
2 | 539000000 | 5.8 | 40 | 256 qam | 17 |
3 | 547000000 | 5.5 | 40 | 256 qam | 18 |
4 | 555000000 | 5.5 | 40 | 256 qam | 19 |
5 | 563000000 | 5.6 | 40 | 256 qam | 20 |
6 | 571000000 | 5.5 | 40 | 256 qam | 21 |
7 | 579000000 | 5.5 | 40 | 256 qam | 22 |
8 | 587000000 | 5.8 | 40 | 256 qam | 23 |
9 | 595000000 | 5.6 | 40 | 256 qam | 24 |
10 | 603000000 | 5.5 | 40 | 256 qam | 25 |
11 | 611000000 | 5.1 | 40 | 256 qam | 26 |
12 | 619000000 | 4.5 | 40 | 256 qam | 27 |
13 | 627000000 | 5.3 | 40 | 256 qam | 28 |
14 | 635000000 | 5 | 38 | 256 qam | 29 |
15 | 643000000 | 4.8 | 38 | 256 qam | 30 |
16 | 651000000 | 5.1 | 40 | 256 qam | 31 |
17 | 659000000 | 4.9 | 40 | 256 qam | 32 |
18 | 667000000 | 4.9 | 38 | 256 qam | 33 |
19 | 675000000 | 4.8 | 38 | 256 qam | 34 |
20 | 683000000 | 4.9 | 40 | 256 qam | 35 |
21 | 691000000 | 5 | 40 | 256 qam | 36 |
22 | 699000000 | 4.5 | 40 | 256 qam | 37 |
23 | 707000000 | 4.6 | 40 | 256 qam | 38 |
24 | 715000000 | 4.5 | 40 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 45 | 0 |
2 | Locked | 40.3 | 29 | 0 |
3 | Locked | 40.3 | 28 | 0 |
4 | Locked | 40.3 | 27 | 0 |
5 | Locked | 40.9 | 34 | 0 |
6 | Locked | 40.9 | 34 | 0 |
7 | Locked | 40.3 | 26 | 0 |
8 | Locked | 40.3 | 32 | 0 |
9 | Locked | 40.3 | 28 | 0 |
10 | Locked | 40.3 | 42 | 0 |
11 | Locked | 40.3 | 29 | 0 |
12 | Locked | 40.3 | 61 | 0 |
13 | Locked | 40.3 | 43 | 0 |
14 | Locked | 38.9 | 49 | 0 |
15 | Locked | 38.9 | 54 | 0 |
16 | Locked | 40.3 | 55 | 0 |
17 | Locked | 40.3 | 52 | 0 |
18 | Locked | 38.6 | 65 | 0 |
19 | Locked | 38.9 | 60 | 0 |
20 | Locked | 40.9 | 60 | 0 |
21 | Locked | 40.3 | 61 | 0 |
22 | Locked | 40.3 | 50 | 0 |
23 | Locked | 40.3 | 58 | 0 |
24 | Locked | 40.3 | 59 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300026 | 39.5 | 5120 | 64 qam | 1 |
2 | 39400056 | 37.5 | 5120 | 64 qam | 4 |
3 | 46200024 | 38 | 5120 | 64 qam | 3 |
4 | 53700029 | 39.5 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 03-05-2021 12:51
Hi
Im only asking cos i thought they hadnt upgraded the speeds in your area so thats why your oversubscribe i know how the speeds work.
cos i was going to say if you had your area hasnt been upgraded thats all thats why bad at peak times.
on 03-05-2021 23:31
Another day of latency spikes & a night of ruined gaming.
All night it did this up and down up and down up and down...
on 04-05-2021 10:04
Hi risc19,
I'm sorry to hear you're still experiencing issues with the connection.
Looking at the account there doesn't appear to be any issues flagging up, are you able to take your hub our of modem mode so we can continue to run through diagnostics?
Alex_Rm
on 04-05-2021 10:51
@Alex_RM wrote:Hi risc19,
I'm sorry to hear you're still experiencing issues with the connection.
Looking at the account there doesn't appear to be any issues flagging up, are you able to take your hub our of modem mode so we can continue to run through diagnostics?
Alex_Rm
IT ISNT IN MODEM MODE.
Please spare me the cookie cutter responses, I think we are beyond that now.
Said they we going to "forward details of this issue to our field team"
Has that happened?
Why can't you guys raise this with whomever you need to to get this fixed?
How many more times do I have to show the terrible BQM graphs?
FOUR MONTHS I have been stuck with EXACTLY the same problem.
I have tons of evidence that it IS performing badly.
I AM FURIOUS.
on 04-05-2021 14:10
Thanks for getting back to us @risc19.
I can confirm that your details have been passed onto the field team to take a further look into this.
Once I hear back from them, I will get back you with the relevant information.
I apologise again for any inconveniences caused during this time.
Thanks,
on 04-05-2021 14:26
@Akua_A wrote:Thanks for getting back to us @risc19.
I can confirm that your details have been passed onto the field team to take a further look into this.
Once I hear back from them, I will get back you with the relevant information.
I apologise again for any inconveniences caused during this time.
Thanks,
Thank you.
on 04-05-2021 14:39
No problem, happy to help 🙂
I will get back to you as soon as possible, when I hear back.
Thanks
on 04-05-2021 22:09
I fail to understand why VM are beating about the bush on this. The BQM shows a connection that is by DOCSIS standards absolutely excellent from 12:30am through to 9am. At 9am it suddenly starts to struggle, and then through afternoon and evening everything has turned to sludge. All power levels, SNR and modulation has been repeatedly checked and is OK.
So, with clear evidence that there's no noise or power issues, yet the network still struggling to send packets at peak times, the ONLY logical explanation is over-utilisation. In plain language, VM have signed up more customers than their network can cope with. And to make it worse they're selling customers 1 Gbps contracts and upgrades on a congested segment, and then insisting everything is dandy.
on 04-05-2021 22:45
@Andrew-G wrote:I fail to understand why VM are beating about the bush on this. The BQM shows a connection that is by DOCSIS standards absolutely excellent from 12:30am through to 9am. At 9am it suddenly starts to struggle, and then through afternoon and evening everything has turned to sludge. All power levels, SNR and modulation has been repeatedly checked and is OK.
So, with clear evidence that there's no noise or power issues, yet the network still struggling to send packets at peak times, the ONLY logical explanation is over-utilisation. In plain language, VM have signed up more customers than their network can cope with. And to make it worse they're selling customers 1 Gbps contracts and upgrades on a congested segment, and then insisting everything is dandy.
I just wish they would admit it so we can move forward.
Speaking of sludge...
I got a text today from VM saying
"We've fixed the network issue affecting your services. Please restart your equipment and wait 30 minuites."
I shut down the hub, forgot to turn it back on, remembered to turn it back on and nothing has been fixed.
Then I thought maybe a pin hole reset is what they mean!
Nope still just as bad.
Evidence A:
Off at 4, on at 4:40.
Pin hole reset at 6:50ish.
Sigh...
on 05-05-2021 22:07
I almost thought someone had done something to fix it when I looked at 1:00pm today....
Goes to show how stupid I really am.
Ping of 80?
Then....