Latency is getting worse everyday...

[risc19]

Day by day my latency gets worse and worse.

Wired connection in modem mode, connected to tp link archer c4000 (all cat 6 cables).

Only 4 devices connected. 2 wired + 2 wifi.

350mb, HUB3 in Reading area.

Snap shot....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c90f3e8d3b925d928c0bcd773dcf108db...

Live....

https://www.thinkbroadband.com/broadband/monitoring/quality/share/b458c524725278d2e9cee955d93abc2c53616c62

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	4.5	40	256 qam	40
2	539000000	5.8	40	256 qam	17
3	547000000	5.5	40	256 qam	18
4	555000000	5.5	40	256 qam	19
5	563000000	5.6	40	256 qam	20
6	571000000	5.5	40	256 qam	21
7	579000000	5.5	40	256 qam	22
8	587000000	5.8	40	256 qam	23
9	595000000	5.6	40	256 qam	24
10	603000000	5.5	40	256 qam	25
11	611000000	5.1	40	256 qam	26
12	619000000	4.5	40	256 qam	27
13	627000000	5.3	40	256 qam	28
14	635000000	5	38	256 qam	29
15	643000000	4.8	38	256 qam	30
16	651000000	5.1	40	256 qam	31
17	659000000	4.9	40	256 qam	32
18	667000000	4.9	38	256 qam	33
19	675000000	4.8	38	256 qam	34
20	683000000	4.9	40	256 qam	35
21	691000000	5	40	256 qam	36
22	699000000	4.5	40	256 qam	37
23	707000000	4.6	40	256 qam	38
24	715000000	4.5	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	45	0
2	Locked	40.3	29	0
3	Locked	40.3	28	0
4	Locked	40.3	27	0
5	Locked	40.9	34	0
6	Locked	40.9	34	0
7	Locked	40.3	26	0
8	Locked	40.3	32	0
9	Locked	40.3	28	0
10	Locked	40.3	42	0
11	Locked	40.3	29	0
12	Locked	40.3	61	0
13	Locked	40.3	43	0
14	Locked	38.9	49	0
15	Locked	38.9	54	0
16	Locked	40.3	55	0
17	Locked	40.3	52	0
18	Locked	38.6	65	0
19	Locked	38.9	60	0
20	Locked	40.9	60	0
21	Locked	40.3	61	0
22	Locked	40.3	50	0
23	Locked	40.3	58	0
24	Locked	40.3	59	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300026	39.5	5120	64 qam	1
2	39400056	37.5	5120	64 qam	4
3	46200024	38	5120	64 qam	3
4	53700029	39.5	5120	64 qam	2

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[risc19]

Just did a pin hole reset BTW. (see red line on BMQ).

[legacy1]

Enable QoS with download limit 340Mb and upload limit 34Mb

[risc19]

I can set 'total bandwidth' to a limit, so I have set it to what you recommended.

However the spikes are there when I'm at work and it's not in use.

[legacy1]

Might be upstream utilisation and theirs nothing you can do about it.

[risc19]

Oh, I would really appreciate it someone from virgin would let me know what's going on.

Otherwise there is very little point in this forum, apart from being reminded that I'm not the only one with a poor connection.

[risc19]

It's been two weeks now, could I get any input from virgin media please?

[risc19]

Yet again gaming was completely off the menu this evening.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/589bab16c6fadeb0a60476c14b722d0b82bbcdbb-28-02-2021

Ping constantly jumped between 49ms-498ms.

I managed to capture it on video, I'll upload to youtube tomorrow.  

[mjpartyboy]

With that down and up speed and so few devices, you shouldn't need QoS.

[risc19]

https://youtu.be/ObE1hhOCQ74

Here you go, everything working as expected right?!

Just to point out...

Yes this is a wired connection to a pc, I was playing on a server with people I know, NONE of them were experiencing ANY latency problems. It's always just me.

My speed tests are all fine.

I have rebooted and pinhole reset my router, it made no difference.

My hub3 is in modem mode, but I had the same problems in router mode.

All wired with cat7 cables (yes I have replaced them but it made no difference).

My Tp-Link archer c4000 firmware is up to date (qos on or off makes no difference)

What exactly do I have to do to get an answer from virgin?