Although we are supposed to get fast speeds (200mbps) the Xbox keeps crashing out. It's a wired connection and the download speed still fluctuates wildly - sometimes it's only 12! and the latency is 165 or thereabouts and never drops much below that. Any suggestions?
Welcome to our forum, I am sorry you are having some problems with latency and speed. Your line and hub look good, all levels nicely within specification. Area traffic is fairly low although there are a few high peaks in the evening that may impact you, overall not quite exceeding our threshold for escalation. Do you find this is an issue in the evening only?
Are you measuring your speed or latency via Xbox by the way as it can be quite inaccurate, always please use a wired PC on www.speedtest.net leaving the default server.
I measured via my MacBook Pro. It's generally evenings and weekends which is generally when people are at home to use the broadband. Not happy to be paying for a high quality service if it's not effective when we need it but we are paying for a service that we can't benefit from because we are not home at between 10am and 3pm
Apologies for the connection problems. Can I ask if you're experiencing the fault on wireless and Ethernet connections, or just the wireless? As Nicola says, the usage in the area does increase at peak time which is expected, but it's not exceeding our thresholds so it's not considered an area fault just now, this could change in the future.
Speak with you again soon,
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It's both. And I'm not just measuring on the Xbox. Internet at peak times is often unusable in our house and we switch it off and use 4g instead which should tell you that something is seriously wrong!