Archway +1 here.
The helpline keeps saying everything is normal.
This is ridiculous.
I have just cancelled my contract.
I've had them replace the hub but the issue persists and Virgin Media still claim there is not an area fault.
Hope you guys get a fix this year...
i guess this graph looks normal to virgin mediahttps://www.thinkbroadband.com/broadband/monitoring/quality/share/ed6ac7b93412d5f2aa985e85188940aa12...
warbit did you have to pay a cancellation fee?
I am out of contract, so no
Apologies for the problems, our networks and faults teams have been investigating the issue with packet loss and latency in areas of North London and are now reporting the issue as resolved.
If issues remain ongoing for anyone please drop us a quick update and we'll run additional checks and escalate as required.
The do's and don'ts. Keep the community welcoming for all. Follow the house rules