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junhyukoh
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Message 21 of 26
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Re: Latency and Packet Loss: Area 15

Archway +1 here.

The helpline keeps saying everything is normal. 

This is ridiculous.

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warbit
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Message 22 of 26
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Re: Latency and Packet Loss: Area 15

I have just cancelled my contract.

I've had them replace the hub but the issue persists and Virgin Media still claim there is not an area fault.

Hope you guys get a fix this year...

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Jay429
On our wavelength
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Message 23 of 26
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Re: Latency and Packet Loss: Area 15

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Jay429
On our wavelength
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Message 24 of 26
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Re: Latency and Packet Loss: Area 15

warbit did you have to pay a cancellation fee?

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warbit
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Message 25 of 26
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Re: Latency and Packet Loss: Area 15

I am out of contract, so no

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Moderator (Retired) Ralph_R
Moderator (Retired)
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Message 26 of 26
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Re: Latency and Packet Loss: Area 15

Apologies for the problems, our networks and faults teams have been investigating the issue with packet loss and latency in areas of North London and are now reporting the issue as resolved.

If issues remain ongoing for anyone please drop us a quick update and we'll run additional checks and escalate as required.

Kind rgds

Ralph_R
Forum Moderator

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


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