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Latencies of up to 20000ms

samhat
Tuning in

on ‎07-07-2021 09:59

Hi, over the past few weeks I have been periodically experiencing extremely high latencies on my broadband. This week it seems to have become much worse as I am working from home. Here is an example from ping from a few minutes ago:

64 bytes from 8.8.8.8: icmp_seq=259 ttl=115 time=12069 ms
64 bytes from 8.8.8.8: icmp_seq=260 ttl=115 time=11027 ms
64 bytes from 8.8.8.8: icmp_seq=262 ttl=115 time=8947 ms
64 bytes from 8.8.8.8: icmp_seq=263 ttl=115 time=7907 ms
64 bytes from 8.8.8.8: icmp_seq=264 ttl=115 time=6867 ms
64 bytes from 8.8.8.8: icmp_seq=265 ttl=115 time=5827 ms
64 bytes from 8.8.8.8: icmp_seq=266 ttl=115 time=4789 ms
64 bytes from 8.8.8.8: icmp_seq=267 ttl=115 time=3757 ms
64 bytes from 8.8.8.8: icmp_seq=268 ttl=115 time=2733 ms
64 bytes from 8.8.8.8: icmp_seq=269 ttl=115 time=1698 ms
64 bytes from 8.8.8.8: icmp_seq=270 ttl=115 time=670 ms

It then returns to a good 15 ms latency. This occurs every few minutes and completely disrupts video calls.

I have replicated this problem across two laptops and also over the wired connection. I have performed a pinhole reset of my Hub 3 but to no avail. My Virgin Media also reports no known issues.

This is in the Reading area.

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32 REPLIES 32

Ashleigh_C
Forum Team
Forum Team
In response to samhat

on ‎04-09-2021 09:39

I'm so sorry to see this happened @samhat 

 

Can I just ask did the engineer indicate that there needed to be a repull done on the cable running directly to you, or just the external works that were carried out on the 9th? 

 

Thanks again.

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samhat
Tuning in
In response to Ashleigh_C

on ‎27-09-2021 10:15

Apologies for the delay Ash_C.

I don't know - I didn't understand what he was explaining. Is there no engineer log you can consult?

I haven't heard anything from any engineer since early August. I notice the problem is still there as I'm still not able to hold video calls smoothly. Fortunately I am no longer working 100% remotely so the problem is not as urgent for me anymore, but I will certainly not be choosing Virgin Media when I move house in two months.

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Corey_C
Moderator
Moderator
In response to samhat

on ‎29-09-2021 10:40

Thanks for your reply, samhat,  I've sent you a private message to confirm your account details so we can take a look at getting someone sent out. 

 

Cheers,

Corey C

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