on 15-03-2023 21:30
I am really struggling with lack. My ping on call of duty is quite literally ranging between 30 and 280 ms. I have reset the hub. I have reset my Xbox. I have reset everything I’ve checked all the connections and still having the same issue this has been going on for months and I am getting Nowhere fast
on 15-03-2023 21:50
You also having trouble with browsing tonight? mine's on a go slow.
Speedtest look completely fine but browsing the net wow it's slow, pages taking 4/5 seconds to open.
BQM is the worst I have ever seen it
on 18-03-2023 12:49
Hi @Babasan 👋
Welcome back to our Community Forums and thanks for your post.
I am sorry to hear you've been having some issues with your service.
Checking things this end, at the time of writing, we have not been able to identify any issues.
How have things been your side since posting?
on 23-03-2023 07:20
Played last night and there was no change. I’m still getting terrible lag, this is so frustrating
on 25-03-2023 10:59
Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at https://www.thinkbroadband.com/broadband/monitoring/quality
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum 🙂
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 30-03-2023 18:46
on 30-03-2023 18:51
on 30-03-2023 19:21
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 523000000 | 0.2 | 38 | 256 qam | 21 |
2 | 363000000 | -0.4 | 37 | 256 qam | 1 |
3 | 371000000 | 0 | 37 | 256 qam | 2 |
4 | 379000000 | 0 | 37 | 256 qam | 3 |
5 | 387000000 | 0 | 37 | 256 qam | 4 |
6 | 395000000 | -0.2 | 37 | 256 qam | 5 |
7 | 403000000 | -0.4 | 37 | 256 qam | 6 |
8 | 411000000 | -0.4 | 37 | 256 qam | 7 |
9 | 419000000 | -0.7 | 37 | 256 qam | 8 |
10 | 427000000 | -0.2 | 37 | 256 qam | 9 |
11 | 435000000 | 0 | 37 | 256 qam | 10 |
12 | 443000000 | 0 | 37 | 256 qam | 11 |
13 | 451000000 | 0.2 | 38 | 256 qam | 12 |
14 | 459000000 | 0 | 38 | 256 qam | 13 |
15 | 467000000 | -0.2 | 38 | 256 qam | 14 |
16 | 475000000 | 0 | 38 | 256 qam | 15 |
17 | 483000000 | -0.2 | 38 | 256 qam | 16 |
18 | 491000000 | 0 | 37 | 256 qam | 17 |
19 | 499000000 | 0.2 | 38 | 256 qam | 18 |
20 | 507000000 | 0 | 38 | 256 qam | 19 |
21 | 515000000 | 0.2 | 38 | 256 qam | 20 |
22 | 531000000 | 0 | 38 | 256 qam | 22 |
23 | 539000000 | 0 | 38 | 256 qam | 23 |
24 | 547000000 | 0 | 38 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.6 | 26 | 0 |
2 | Locked | 37.3 | 24 | 0 |
3 | Locked | 37.6 | 26 | 0 |
4 | Locked | 37.3 | 25 | 0 |
5 | Locked | 37.6 | 25 | 0 |
6 | Locked | 37.6 | 24 | 0 |
7 | Locked | 37.6 | 32 | 0 |
8 | Locked | 37.6 | 19 | 0 |
9 | Locked | 37.3 | 26 | 0 |
10 | Locked | 37.6 | 30 | 0 |
11 | Locked | 37.6 | 27 | 0 |
12 | Locked | 37.6 | 37 | 0 |
13 | Locked | 38.6 | 15 | 0 |
14 | Locked | 38.6 | 22 | 13 |
15 | Locked | 38.6 | 26 | 0 |
16 | Locked | 38.9 | 16 | 0 |
17 | Locked | 38.9 | 37 | 0 |
18 | Locked | 37.6 | 34 | 0 |
19 | Locked | 38.6 | 24 | 0 |
20 | Locked | 38.6 | 23 | 0 |
21 | Locked | 38.6 | 12 | 0 |
22 | Locked | 38.6 | 27 | 0 |
23 | Locked | 38.6 | 21 | 0 |
24 | Locked | 38.6 | 18 | 0 |
on 30-03-2023 19:36
on 02-04-2023 12:11
Hi @Babasan,
I have checked our systems and all looks fine, with no issues upstream or downstream. The speed and dropouts look fine and all connected devices look okay. How is it looking for you?
Zoie