Pretty frequently our internet connection slows to an absolute crawl in the evening. By a crawl I mean I recorded a speed test with 0.11 Mbps download and 0.02 Mbps upload... It makes doing anything with our internet connection difficult to say the least - what is going on ? Is there anything that can be done !?
My apologies you are experiencing slow broadband speeds.
Looking at your connection, the upstream power is locked onto one channel and running too high at + 57 dBmV. For this I would like to book an engineer appointment to check this for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.
There is also a high peak time traffic fault in your area which is causing slow speeds. The reference number is F003948570 and has a review date of 3rd January 2018.
There is indeed an issue everyday with speed. It has already been almost a year that those works keep getting delayed and speed is down every evening and week end now to less than 1Mbps.
Can you please let us know what is the blocking point for it to be resolved? Clearly, paying such a high cost to get fiber and having such a low speed most of the time doesn't work, so i would like to know what is being done to resolve the issue please.
It is not acceptable to provide this kind of speed levels for a fiber that is supposed to be at 50MBps.
In regards to the slow speeds, this will be due to the high peak time traffic fault in your area. Our engineers are working on this to improve bandwidth. I've sent you a PM (purple envelope icon, right corner) to discuss this further.