on 22-09-2021 08:23
Why am i paying for a service that is not working, self help not working, speed test not working offline. I live in a major city, I pay our bill on time ALWAYS, rely on my internet because Im Disabled and I am abondoned with no help. If there are any VM staff on here, please book an engineer to sort this out for me.
[MOD EDIT: Subject title changed for clarity]
on 27-09-2021 11:49
Thank you once again for providing me with that information via PM.
To confirm the time, date & to make any amendments, please visit your My Virgin Media account.
Kind regards,
Zak_M