Virgin Media Community

[cruick]

Hi, 

I normally get over 200mb, but for the last couple of days it has been around 5-10mb. Checked the area status yesterday and it stated there was a known fault that would be resolved today. The status has now been removed as though all is fine, but I'm still only getting around 10mb. Any news on what the issue is, how long it will take and, if it's going to take a while, can I be reimbursed? 

Many thanks in advance *thumbs up*.

[liverpoolee · Accepted solution]

same here in Liverpool 6.

Awful for 2 days status says everything is hunky dory.

[cruick]

Yep, been pretty stinky so far today. Would be great if a mod could enlighten us.

[liverpoolee]

After a useless half hour on the phone ,("have you reset it, sir?") I've got an engineer  coming wednesday. 

To be honest i haven't done a speed test since the kids moved out last year so i don't know how long I've been getting short changed. I only noticed it last night when i was struggling watching something on netflix. I had better get back up to 150+ or they're getting binned.

[cruick]

That's my experience of phoning in the past. The forums are the best way to go, usually. I hope it gets fixed for you. Still grim here - 5 meg down, 12 meg up. Weird.