on 26-01-2023 12:51
Upgraded from 200 to 1gig connection, was sent a hub 4.
Now getting horrendous speeds compared to hub 3.
Spoke to Virgin via twitter and they said call 150. Can't get through as when you press the talk to a human option it makes a weird noise, kinda like an engaged tone then goes silent.
This is what SamKnows is showing.
Any ideas?
on 26-01-2023 13:42
If you look at the Hub's stats for the Downstream channels does it look like very few channels have connected or the Power / SNR figures are out of range ?
on 26-01-2023 14:05
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.983261 | 3821 | 3977 |
2 | Locked | 38.605377 | 7475 | 3644 |
3 | Locked | 38.605377 | 4255 | 2781 |
4 | Locked | 38.605377 | 15922 | 2778 |
5 | Locked | 38.605377 | 1081963 | 50454 |
6 | Locked | 38.983261 | 691428 | 196843 |
7 | Locked | 38.605377 | 353090 | 0 |
8 | Locked | 38.605377 | 5 | 0 |
9 | Locked | 38.605377 | 2 | 0 |
10 | Locked | 38.605377 | 1 | 0 |
11 | Locked | 38.605377 | 4 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.605377 | 3 | 0 |
17 | Locked | 38.983261 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 37.636276 | 1 | 0 |
20 | Locked | 37.636276 | 1 | 0 |
21 | Locked | 37.355988 | 5 | 0 |
22 | Locked | 37.636276 | 1 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.355988 | 2 | 0 |
25 | Locked | 37.636276 | 5 | 0 |
26 | Locked | 37.355988 | 2 | 0 |
27 | Locked | 37.636276 | 2 | 0 |
28 | Locked | 37.636276 | 5 | 0 |
29 | Locked | 37.636276 | 3 | 0 |
30 | Locked | 37.636276 | 3 | 0 |
31 | Locked | 37.355988 | 48 | 5038 |
on 26-01-2023 14:24
Check the signal cable is super tight on the back of the hub and at the wall.
What does the other big grid of the Downstream stats look like ?
on 26-01-2023 14:25
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -2.4 | 39 | QAM256 | 1 |
2 | 147000000 | -2.4 | 38.6 | QAM256 | 2 |
3 | 155000000 | -2.8 | 38.6 | QAM256 | 3 |
4 | 163000000 | -3.5 | 38.6 | QAM256 | 4 |
5 | 171000000 | -3.9 | 38.6 | QAM256 | 5 |
6 | 179000000 | -4 | 38.6 | QAM256 | 6 |
7 | 187000000 | -4.2 | 39 | QAM256 | 7 |
8 | 195000000 | -4.1 | 39 | QAM256 | 8 |
9 | 203000000 | -4.2 | 38.6 | QAM256 | 9 |
10 | 211000000 | -4.1 | 38.6 | QAM256 | 10 |
11 | 219000000 | -4.5 | 39 | QAM256 | 11 |
12 | 227000000 | -4.3 | 38.6 | QAM256 | 12 |
13 | 235000000 | -4.3 | 38.6 | QAM256 | 13 |
14 | 243000000 | -3.7 | 39 | QAM256 | 14 |
15 | 251000000 | -4.1 | 38.6 | QAM256 | 15 |
16 | 259000000 | -3.4 | 38.6 | QAM256 | 16 |
17 | 267000000 | -4 | 38.6 | QAM256 | 17 |
18 | 275000000 | -4.6 | 38.6 | QAM256 | 18 |
19 | 283000000 | -5 | 37.6 | QAM256 | 19 |
20 | 291000000 | -5.1 | 37.6 | QAM256 | 20 |
21 | 299000000 | -5 | 37.6 | QAM256 | 21 |
22 | 307000000 | -4.6 | 37.6 | QAM256 | 22 |
23 | 315000000 | -4.5 | 37.4 | QAM256 | 23 |
24 | 323000000 | -4.7 | 37.6 | QAM256 | 24 |
25 | 331000000 | -5.5 | 37.4 | QAM256 | 25 |
26 | 339000000 | -5.6 | 37.4 | QAM256 | 26 |
27 | 347000000 | -5.3 | 37.6 | QAM256 | 27 |
28 | 355000000 | -5.6 | 37.4 | QAM256 | 28 |
29 | 363000000 | -5.5 | 37.4 | QAM256 | 29 |
30 | 371000000 | -5.6 | 37.4 | QAM256 | 30 |
31 | 379000000 | -5.4 | 37.6 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.983261 | 2 | 0 |
2 | Locked | 38.605377 | 40 | 0 |
3 | Locked | 38.605377 | 1 | 0 |
4 | Locked | 38.605377 | 43 | 0 |
5 | Locked | 38.605377 | 2187 | 167 |
6 | Locked | 38.605377 | 1305 | 616 |
7 | Locked | 38.983261 | 1034 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.983261 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 0 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 37.636276 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.355988 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
25 | Locked | 37.355988 | 0 | 0 |
26 | Locked | 37.355988 | 0 | 0 |
27 | Locked | 37.636276 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.355988 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.636276 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 36 | -8.8 | 74354302 | 486 |
26-01-2023 14:37 - edited 26-01-2023 14:37
There are a lot less errors now. The 3.1 Downstream power level is a bit low.
How does the speed test look now : https://www.samknows.com/realspeed/
If it is not good, check for local faults on 0800 561 0061 ( it is an automated service )
on 26-01-2023 15:51
It's better but still nowhere what it should be.
on 26-01-2023 15:53
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -2.2 | 38.6 | QAM256 | 1 |
2 | 147000000 | -2.3 | 38.6 | QAM256 | 2 |
3 | 155000000 | -2.6 | 38.6 | QAM256 | 3 |
4 | 163000000 | -3.4 | 39 | QAM256 | 4 |
5 | 171000000 | -3.7 | 37.6 | QAM256 | 5 |
6 | 179000000 | -3.9 | 37.9 | QAM256 | 6 |
7 | 187000000 | -4.1 | 39 | QAM256 | 7 |
8 | 195000000 | -4 | 39 | QAM256 | 8 |
9 | 203000000 | -4 | 38.6 | QAM256 | 9 |
10 | 211000000 | -4 | 38.6 | QAM256 | 10 |
11 | 219000000 | -4.4 | 38.6 | QAM256 | 11 |
12 | 227000000 | -4.2 | 39 | QAM256 | 12 |
13 | 235000000 | -4.1 | 38.6 | QAM256 | 13 |
14 | 243000000 | -3.6 | 39 | QAM256 | 14 |
15 | 251000000 | -4 | 38.6 | QAM256 | 15 |
16 | 259000000 | -3.3 | 38.6 | QAM256 | 16 |
17 | 267000000 | -3.9 | 38.6 | QAM256 | 17 |
18 | 275000000 | -4.5 | 38.6 | QAM256 | 18 |
19 | 283000000 | -4.9 | 37.6 | QAM256 | 19 |
20 | 291000000 | -4.9 | 37.6 | QAM256 | 20 |
21 | 299000000 | -4.9 | 37.4 | QAM256 | 21 |
22 | 307000000 | -4.5 | 37.6 | QAM256 | 22 |
23 | 315000000 | -4.4 | 37.6 | QAM256 | 23 |
24 | 323000000 | -4.6 | 37.6 | QAM256 | 24 |
25 | 331000000 | -5.4 | 37.6 | QAM256 | 25 |
26 | 339000000 | -5.5 | 37.6 | QAM256 | 26 |
27 | 347000000 | -5.2 | 37.4 | QAM256 | 27 |
28 | 355000000 | -5.5 | 37.6 | QAM256 | 28 |
29 | 363000000 | -5.4 | 37.4 | QAM256 | 29 |
30 | 371000000 | -5.5 | 37.4 | QAM256 | 30 |
31 | 379000000 | -5.2 | 37.4 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.605377 | 106 | 1 |
2 | Locked | 38.605377 | 219 | 0 |
3 | Locked | 38.605377 | 121 | 0 |
4 | Locked | 38.983261 | 1284 | 15 |
5 | Locked | 37.636276 | 57889 | 7799 |
6 | Locked | 37.935909 | 30518 | 23453 |
7 | Locked | 38.983261 | 29463 | 0 |
8 | Locked | 38.983261 | 0 | 0 |
9 | Locked | 38.605377 | 0 | 0 |
10 | Locked | 38.605377 | 0 | 0 |
11 | Locked | 38.605377 | 0 | 0 |
12 | Locked | 38.983261 | 0 | 0 |
13 | Locked | 38.605377 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.605377 | 0 | 0 |
16 | Locked | 38.605377 | 0 | 0 |
17 | Locked | 38.605377 | 0 | 0 |
18 | Locked | 38.605377 | 1 | 0 |
19 | Locked | 37.636276 | 0 | 0 |
20 | Locked | 37.636276 | 0 | 0 |
21 | Locked | 37.355988 | 0 | 0 |
22 | Locked | 37.636276 | 0 | 0 |
23 | Locked | 37.636276 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
25 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 37.636276 | 1 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 37.636276 | 0 | 0 |
29 | Locked | 37.355988 | 1 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 759 |
159 | Locked | 36 | -8.6 | 122312584 | 1925 |
on 26-01-2023 16:28
Clearly a fault that needs to be called in for a repair.
on 26-01-2023 16:34
Can we please see all the upstream figures, they are just as important.