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Chris_d1
Joining in
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Just signed up to 350mbs from 200mbs still getting the same speed as 200mbs is this common?

Just signed up for 350mbs from 200mbs but still getting 200mbs, I'm still in my cooling off period so I'm still undecided if I should stay or go.

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jbrennand
Alessandro Volta
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Re: Just signed up to 350mbs from 200mbs still getting the same speed as 200mbs is this common?

Check to see if the upgrade has been applied - they sometimes forget or mistype a digit. Go into the Hub settings and go to the Configuration File and see what numbers are in the Upstream & Downstream "Maximum Data Rate" boxes.

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