Just got Gig1 - Is this the right config file though? Only getting same speeds as before (M600)

[pdampier]

Checking my Hub 4 I see this downloaded:

SW Download INIT - Via Config file cmreg-vmdg640-bbt078+voc-b.cm

Is that the config you'd expect for Gig1? The 640 maps to my usual 600-650 speeds I was getting on M600 so wondering if I was sent the new Hub 4 but my config has not been upgraded to Gig1? This upgrade is via Volt from M500 to Gig1...

Other info:

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt078+voc-b.cm

Primary Downstream Service Flow

SFID	8822
Max Traffic Rate	690000278
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	8821
Max Traffic Rate	44000278
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[Cawsie]

Ok. Managed eventually to get into settings and is this the correct config file for 1 gig?

 

[carl_pearce]

Yes, that is correct.

Still limted to around 600Mbps?

[Cawsie]

Yes. Don't understand it

[carl_pearce]

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@Cawsie wrote:

Yes. Don't understand it

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Can you ensure all QOS settings are disabled on your router, including any max bandwidth settings.

[Chris_W1]

Hi Cawsie, thanks for the message. I am sorry to hear that you are not getting the speed your are supposed to and something doesn't look quite right. I will send you a private message over to you so that things can be looked into further. Chris

[Cawsie]

Still no real increase in download speed. Upload has increased though.

Did a service check a few minutes ago and it reported back an issue with my broadband. " we're going to send a signal to your hub to fix the problem".

still the same though

[shaunnewman]

Interesting.

I've been back and forth with support for over a week complaining that my speed hasn't changed since upgrading and I just keep being told to wait 24 hours. Its been over a week. I've reset, rebooted, tried modem mode,  non modem mode, wired, wireless and have now had several conversations with support involving so many test and now the answer is that they will send me pods to help.

Not sure how they get my speed up by 500Mbs on a wired connection.

I keep asking them to check if everything was provisioned OK and nothing...

My configuration file is cmreg-vmdg640-bbt076+voc-b.cm

[Cawsie]

An engineer came out and connected his meter to the incoming cable to the hub 4. It showed over 1 gig on the meter. So couldn't argue. Your config file looks similar to mine.

[Cawsie]

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[carl_pearce]

Must be your router causing the slower speeds.

https://emulator.tp-link.com/ax6000-eu-v1/index.html

Under 'Advanced / QOS / Application Priority' try manually setting the 'Total Bandwidth' to 1300Mbps down and 60Mbps up: