on 24-05-2022 11:52
So after my rubbish broadband speed, chatted to VM on WhatsApp and they booked an engineer for this morning....
Guess what, no one turned up 🤬
So I have wasted half a day holiday. Tried to ask what was happening. WhatsApp to be ghosted
RAGING!!!!! 🤬🤬🤬🤬
on 24-05-2022 12:05
on 24-05-2022 12:38
If you have evidence that a visit was booked, you will be entitled to compensation of £25.
on 24-05-2022 19:51
It's possible that there is a known local fault. In those cases the VM systems automatically cancel any planned engineer visits.
Have you looked at the https://www.virginmedia.com/help/service-status page to see if any known faults are listed there?
If nothing is showing you could also try the Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
on 26-05-2022 19:59
Hi @sajane040972 thanks for posting and welcome back to our community.
I am sorry to hear that you'd taken time off to receive a technician visit to discover there was no appointment booked. I would love to take a closer look. I am going to send you a private message.
Regards
Lee_R