on 17-05-2022 10:59
Hello fellow forum members.
I wonder if someone could help me, ran a few tests on my mother-in-laws connection in and out of router mode on the Hub, however the upload seems 'off' or 'flakey'. I've ran the generic online Virgin Media Check Status test, then done test hub and it is reporting there are issues affecting in the current postcode of WS7 or AREA 31.
For the time being I am running it in modem mode with an Asus attached but I will attach her Virgin hub stats.
Answered! Go to Answer
on 22-05-2022 14:37
Great to hear all sorted muffintastic
Pop us a post if you need further assistance.
Best,
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on 17-05-2022 11:32
On the M350 package!*
17-05-2022 12:32 - edited 17-05-2022 12:32
Your Upstream modulation is wrong, all 4 channels should be on 64QAM, and too many T3 errors, so that's something for VM to sort out.
If you wait here a day or two a VM Mod will pick this up.
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on 17-05-2022 12:35
@Adduxi wrote:Your Upstream modulation is wrong, all 4 channels should be on 64QAM, and too many T3 errors, so that's something for VM to sort out.
If you wait here a day or two a VM Mod will pick this up.
I had a PM from a VM rep in another topic in regards to a similar issue. @Gareth_L sent me a DM to arrange a visit. I hope she doesn't get double booked. 🤣
on 19-05-2022 13:36
Hello muffintastic,
Just popping a message to see how things now.
When we last spoke we had an SNR issue that was due to fixed on the 20/05
But this was fixed today.
Gareth_L
on 20-05-2022 12:23
@Gareth_L wrote:Hello muffintastic,
Just popping a message to see how things now.
When we last spoke we had an SNR issue that was due to fixed on the 20/05
But this was fixed today.
Gareth_L
Hello, the issue seems to have cleared up now.
on 22-05-2022 14:37
Great to hear all sorted muffintastic
Pop us a post if you need further assistance.
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill