on 03-08-2021 15:37
Been trying to sort out my issue since this morning and I’m getting no where. I need someone to tell me why I’ve been having network issues for months even though I pay extra for a booster. My speed today was 6mbs I pay for 200mbs????? Someone on the Facebook page told me to put my issue on here and a meme bet of staff will contact me.
03-08-2021 15:40 - edited 03-08-2021 15:41
VM staff will respond in a day or so.
Is their a known issue - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.
In the meantime, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
Do you mean "booster" or have you one of their new Pods (they dont do boosters anymore)?
How much a month do you pay?
on 03-08-2021 16:00
Hi John
it’s all issues using WiFi cable will not reach so I don’t use one. I pay for 200mbs of internet plus a booster/ extender which I have upstairs. I’ve had issues with my internet for months been doing speed tests & taking screen shots when my internet drops out of service. Lots of evidence of my issues but no help happening from virgin
on 03-08-2021 16:58