I am frequently getting disconnected from broadband. I called the technical team but no solution and they said that the back office team is going to monitor and update. It's almost a week now and no update.
Below messages in router log:
12/12/2019 07:03:30 Critical No Ranging Response received
How are you doing the speedtest is it either wired or wireless, wired is always the best option. If wired can you please do the following :-
Can you please post your network stats from the hub Open a Web browser (e.g. Internet Explorer) and enter the address http://192.168.0.1 Note: If you have enabled Modem Mode on your Hub 3.0 you will need to use 192.168.100.1 instead. Posting the stats by copy and paste will remove all personal information so no breaches. Do not login but click on where it says "Check Router Stats" and then copy and post from the following 4 tabs, Downstream, Upstream, Configuration and Network logs (if they are pasted then all personal information is * out) and we can check your power level, also while you about that can you please go around and check that all connectors to VM equipment are hand tight. Also while doing this please check for any damage to cable, or un-terminated connection without either coax or a terminator. Also please run "Check service status" at the top right of this forum and call 0800 561 0061 to check for local issues. Also one think you can do is too signup at https://www.thinkbroadband.com/broadband/monitoring/quality and setup a broadband quality monitor which will keep an eye on you connection by sending a small amout of data to the hub asking if it still on.
I dont work for VirginMedia all opinions are my own. 39 years in IT.
Thanks, John, The engineer visited and he did the checks and found that there is a fault at the cabinet. He called another engineer to visit and the engineer is going to visit this afternoon at the cabinet to resolve that issue. He was talking about some low signal at the cabinet. Let's wait and see what the other engineer find during his checks.