Internet up and down - T3 time-outs

[st3v3_c]

I hope someone can help, the Indian's have been useless, even tried palming me off to the Gadget rescue ScamSquad.

We have a Hub 3 in Modem only mode.

The connection has been up and down for around a week now I guess. It's normally off for a few minutes and then comes back on without us doing anything. Nothing has changed in the setup that I'm aware of.

The hub was last power off/on this morning.

I hope someone can help, wife works from home and it's driving her nuts. TIA.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/da43e2b20ca2456529310a18fc4e073664...

With a bit of luck that's yesterday's BQM

Acquired Downstream Channel (Hz)	387000000	Locked
Ranged Upstream Channel (Hz)	60300012	Locked
Provisioning State	Online

[st3v3_c]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	-2.2	40	256 qam	32
2	203000000	-2	40	256 qam	9
3	211000000	-2.2	40	256 qam	10
4	219000000	-2.2	40	256 qam	11
5	227000000	-2.2	40	256 qam	12
6	235000000	-2.2	40	256 qam	13
7	243000000	-2	40	256 qam	14
8	251000000	-2.2	40	256 qam	15
9	259000000	-1.9	40	256 qam	16
10	267000000	-1.7	40	256 qam	17
11	275000000	-1.7	40	256 qam	18
12	283000000	-1.7	40	256 qam	19
13	291000000	-1.2	40	256 qam	20
14	299000000	-1	40	256 qam	21
15	307000000	-1.5	40	256 qam	22
16	315000000	-1.2	40	256 qam	23
17	323000000	-1	40	256 qam	24
18	331000000	-1.5	40	256 qam	25
19	339000000	-1.5	40	256 qam	26
20	347000000	-1.4	40	256 qam	27
21	355000000	-2	40	256 qam	28
22	363000000	-2	40	256 qam	29
23	371000000	-1.7	40	256 qam	30
24	379000000	-2	40	256 qam	31

[st3v3_c]

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	13
2	Locked	40.9	19	0
3	Locked	40.3	16	0
4	Locked	40.9	24	0
5	Locked	40.3	12	0
6	Locked	40.9	12	0
7	Locked	40.9	14	0
8	Locked	40.9	7	0
9	Locked	40.9	13	0
10	Locked	40.9	15	0
11	Locked	40.3	6	0
12	Locked	40.9	9	0
13	Locked	40.3	7	0
14	Locked	40.3	12	0
15	Locked	40.9	19	0
16	Locked	40.9	10	0
17	Locked	40.3	26	0
18	Locked	40.3	18	0
19	Locked	40.9	4	0
20	Locked	40.3	11	0
21	Locked	40.3	6	0
22	Locked	40.3	3	0
23	Locked	40.9	10	0
24	Locked	40.9	6	0

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300012	51	5120	64 qam	1
2	25799974	51	5120	64 qam	6
3	32600043	51	5120	64 qam	5
4	39399996	51	5120	64 qam	4
5	46199991	51	5120	64 qam	3

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	wrkldJKDHSUBsgvca69834ncx

Primary Downstream Service Flow

SFID	20173
Max Traffic Rate	230000061
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	20166
Max Traffic Rate	22000061
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

22/07/2021 09:02:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:41	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:21	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:02:1	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:01:41	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 09:01:41	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:57:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:57:7	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:47	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:28	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:27	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:56:7	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:45:38	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:31	critical	Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/07/2021 08:42:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[st3v3_c]

And so far today:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2bb86d76456fee83b8684a3663ce73e02330ac3c-22-07-2021

[lotharmat]

Looks like your upstream is borked! - 5 Channels all at max power - VM need to look at this and likely book a tech visit to rectify!

[st3v3_c]

Cheers. How do we make that happen? Call centre was adamant they wouldn't send someone...

[Tom_F]

Hi st3v3_c, thanks for your post.

Sorry to hear about the connection issues you've been experiencing. So we can help further I'll get in touch via PM - just look out for the purple envelope and we'll take it from there.

Tom 

[st3v3_c]

Thanks,  I've replied. 

[Tom_F]

Thanks for getting back to me st3v3_c. You will find confirmation of the booking via your online account (virg.in/myVM) and can reschedule from there if needed.

Please keep us updated with how the visit goes, or let us know if we can help with anything else.

Tom