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junomontana
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Internet speed

Had 200mb installed under 2 weeks ago, first day speeds were great but then changed to ridiculously slow speeds after that. Had 3 engineers out so far and can't give me a straight answer why my speeds have been so slow. Suspiciously they are always good on the day they gone round and not long after back to slow again.
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Re: Internet speed

Hi junomontana,

Welcome to the community and thanks for posting.

Sorry to read you are experiencing slow broadband speeds.

I've taken a look at your connection, the line and hub have come back as fine. There are no faults reported and the traffic on the network is running low, which is good.

Are you testing through a wired or wireless connection? If wireless can you try through wired please to see if the speeds differ?

When using speedtest.net, make sure it selects the default server and post the link/screenshot of the results if you can.

Hope to hear from you soon

Sam


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