on 15-12-2021 21:38
Hi guys.
hoping someone can help me as virgin haven’t been too helpful. My internet speed is the 350M that I pay for. However on my Wi-Fi when playing pc it’s always lagging, I’m told my sons Xbox lags random points in different games and when I have an update to do on the PC it does it at about 7MBPS? I am connected using TP link box’s so one downstairs plugged into Wi-Fi and one into back of pc. Any advice ?
on 15-12-2021 22:59
Power line adapters are not great. Especially when the circuits are on different floors. Personally I wouldn’t use them, but would cable to the Hub.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 15-12-2021 23:16
Hi thanks for the reply.
the issue I face is my computer is upstairs and my Wi-Fi box is in the lounge. So I’m not sure how I could do it with an Ethernet due to the distance between!
16-12-2021 10:02 - edited 16-12-2021 10:03
Maximum Cat 6a cable run is 100 metres. Yes, sometimes cabling can be a pain, but you can run externally. I've done this in the past for a family member by running a cable out the wall via the VM incoming hole, up the guttering (cable tie behind) and into the roof space. From there just drop down into the bedroom to a switch, or Wireless Access Point (preferably with extra ports). If you are competent with DIY, it's an easy win.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 20-12-2021 09:08
Hello @Foskett19,
Welcome to the community page, thanks for posting.
I am sorry for the issues you have been having with your speeds.
When gaming or working on a work laptop, we do recommend you try using your wired connection as this has stable speeds. Wi-Fi is not reliable for this kind of usage.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide