22-07-2021 11:52 - edited 22-07-2021 11:53
We have the ultimate oomph and have paid for 600mbps.
we are nowhere near. Most of the time only getting up to around 40!!
today only about 11mbps
what can I do?
Answered! Go to Answer
on 22-07-2021 12:20
on 22-07-2021 12:20
on 22-07-2021 12:31
Wireless
on 22-07-2021 12:59
on 22-07-2021 13:01
Will do.
min in modem mode. Does that make any difference. Sorry but I’m not good at this
on 22-07-2021 13:16
on 22-07-2021 14:34
Reset hub and still only getting about 40mb
on 22-07-2021 14:48
on 25-07-2021 14:15
Hi @Faye-Ben,
Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your speeds!
I can understand that this must be very frustrating. Have you taken a look at our Speeds page on our website? You can also take a look at on our page about How to Improve WiFi.
I was able to locate your account and I can see that there are currently no area issues that could be impacting your services. I was also able to look at your upstream and downstream power levels, and there are no issues listed.
Please take another speed test to see if the wired connection has improved at all after the reboot.
Keep us updated and let us know how you're getting on so we can escalate this further if needed.
Thanks! 🙂