Internet speed

[Faye-Ben]

We have the ultimate oomph and have paid for 600mbps. 
we are nowhere near. Most of the time only getting up to around 40!!

today only about 11mbps

what can I do?

[lotharmat · Accepted solution]

Is that on a wireless or wired connection?

[Faye-Ben]

Wireless

[lotharmat]

Try with an ethernet cable to rule out it jus being a wireless problem

[Faye-Ben]

Will do. 
min in modem mode. Does that make any difference. Sorry but I’m not good at this

[lotharmat]

No - that's fine - Just switch out your router for a laptop and see what speed you get!

[Faye-Ben]

Reset hub and still only getting about 40mb

[jbrennand]

Try it this way...
_____________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e (or better) ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Paulina_Z]

Hi @Faye-Ben,

Welcome to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues with your speeds!

I can understand that this must be very frustrating. Have you taken a look at our Speeds page on our website? You can also take a look at on our page about How to Improve WiFi.

I was able to locate your account and I can see that there are currently no area issues that could be impacting your services. I was also able to look at your upstream and downstream power levels, and there are no issues listed.

Please take another speed test to see if the wired connection has improved at all after the reboot.

Keep us updated and let us know how you're getting on so we can escalate this further if needed. 

Thanks! 🙂