If you think that you have a BB speed problem, then to check the speeds coming in to your Hub properly, and whether they match what you should be getting (you cannot rely on wifi tests) you need to do it this way first.
Make sure your device has a gigabit network card and has the up to date drivers. Use a new Cat5e/6a ethernet cable (old ones do "go off") to connect it directly to the Hub - which you have put into modem mode (to ensure only your device is connected). Check speeds like that first - if they are still low - then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds). Run the tests at speedtest.net (try on x2 VM servers) on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, Safari etc - there are several reports on here of certain browsers causing speed issues).
-------------------- Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for your post on our Community Forum and a very warm welcome to you.
Sorry to see that you've been having speed issues with your broadband service.
Following on from jbrennand's post - are you able to confirm that you device has a gigabit network card and has the up to date drivers?
Are you also able to confirm what type of Ethernet cable you're using to run the speed tests? Was this speed test also done in Modem mode?
Judging by the stats he posted above, the downstream power levels are way too low on all of the channels, upstream looks fine so probably not a cabling fault, he'll probably just need an engineer visit to move his connection tap in the cabinet.
I'm happy to look into this for J1MmY9, I was just hoping perhaps an answer from them may shed some further light on it, and it's quite likely these are the type of questions I'd have to ask when trying to diagnose the fault via the assisted flows.
J1MmY9,I'll give you a little nudge and drop you a PM!