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mjp456789
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Internet speed keeps dropping

Posted before:

https://community.virginmedia.com/t5/Speed/Hub3-0-with-very-unstable-wifi/m-p/4369516#M238737

That was an issue.

Meanwhile the technician, came and fix that issue.

The speed improved, but still dropping from times to times, meanwhile a different technician replace parts on the cabinet and a different team replaced the cable.

The Speed now stays up for most of the time, but still dropping to a speed of 40Mbs, and when it rains the speed goes lower.

 

thumbnail.jpg

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MikeRobbo
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Re: Internet speed keeps dropping

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
mjp456789
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Re: Internet speed keeps dropping

https://www.thinkbroadband.com/broadband/monitoring/quality/share/039f48bd2bc40dbc3a69f774bd871c9fc69c602a-10-10-2020

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/fef78bf33cdfd3121d26f19e934ced4dea944564

 

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mjp456789
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Re: Internet speed keeps dropping

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11867500008.940256 qam7
21387500009.440256 qam1
31467500009.540256 qam2
41547500009.540256 qam3
51627500009.340256 qam4
61707500009.140256 qam5
7178750000940256 qam6
81947500008.640256 qam8
92027500008.540256 qam9
102107500008.640256 qam10
112187500008.940256 qam11
122267500008.840256 qam12
132347500008.640256 qam13
142427500008.640256 qam14
152507500008.440256 qam15
162587500008.440256 qam16
172667500008.540256 qam17
182747500008.840256 qam18
192827500009.340256 qam19
202907500009.540256 qam20
212987500009.640256 qam21
223067500001040256 qam22
233147500009.840256 qam23
243227500009.840256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.99953373
2Locked40.9990
3Locked40.34030
4Locked40.31070
5Locked40.31210
6Locked40.310930
7Locked40.31010
8Locked40.32570
9Locked40.92430
10Locked40.33280
11Locked40.31580
12Locked40.32340
13Locked40.91790
14Locked40.32470
15Locked40.33490
16Locked40.32230
17Locked40.912730
18Locked40.34710
19Locked40.32550
20Locked40.93200
21Locked40.31430
22Locked40.3970
23Locked40.32660
24Locked40.91520
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mjp456789
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Message 5 of 9
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Re: Internet speed keeps dropping

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1462000194.025512064 qam3
2394000613.975512064 qam4
3603000634.125512064 qam1
4537001934.075512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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mjp456789
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Re: Internet speed keeps dropping

Time Priority Description

11/10/2020 11:19:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/10/2020 23:17:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/10/2020 23:19:32ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 11:03:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/10/2020 11:19:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/10/2020 14:40:15criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/09/2020 23:19:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/09/2020 06:34:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2020 23:19:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 10:22:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/09/2020 07:36:2ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 17:24:23criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 12:37:22criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 12:34:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 12:34:35criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 12:34:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/09/2020 12:34:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2020 09:11:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2020 02:03:1ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2020 23:29:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Corey_C
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Message 7 of 9
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Re: Internet speed keeps dropping

Thanks for your post and for reaching out to the community forums mjp456789,

 

Sorry that you have been having speed issues. Is your setup through wired or wireless connection? If you have wired connections, are they also experiencing the same issues? 

 

Cheers,

Corey C

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mjp456789
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Message 8 of 9
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Re: Internet speed keeps dropping

The connections are all wireless.

I just tested with a laptop connected by cable for a week and got no issues.

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Ryan_N
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Re: Internet speed keeps dropping

I have booked the next available engineer appointment for you - this is on Tuesday between 12-4PM. If this is not convenient for you you're able to re-schedule this on your online account 🙂 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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