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Internet painfully slow but speed test fine

Am on 200mb internet but last couple of days the internet has been really slow - taking a minute or so  (sometimes a few minutes) for a page to fully load rather than the normal second or 2. Have run speed tests and no issues (download speed normally around the 200mb).

Issue is same on ethernet and wireless

 
 
 

 

 

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Re: Internet painfully slow but speed test fine

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12590000007.540256 qam16
213900000010.840256 qam1
314700000010.440256 qam2
415500000010.540256 qam3
516300000010.140256 qam4
61710000009.940256 qam5
71790000009.540256 qam6
81870000009.140256 qam7
9195000000940256 qam8
102030000008.840256 qam9
112110000008.540256 qam10
122190000008.540256 qam11
132270000008.340256 qam12
14235000000840256 qam13
152430000007.940256 qam14
162510000007.840256 qam15
172670000007.340256 qam17
182750000006.840256 qam18
19283000000740256 qam19
202910000006.940256 qam20
212990000007.138256 qam21
223070000007.338256 qam22
233150000007.338256 qam23
243230000007.538256 qam24
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Re: Internet painfully slow but speed test fine

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.92702
2Locked40.367975
3Locked40.973541
4Locked40.3482501
5Locked40.974931
6Locked40.342215
7Locked40.375322
8Locked40.337123
9Locked40.331222
10Locked40.334217
11Locked40.33585
12Locked40.926520
13Locked40.33085
14Locked40.325535
15Locked40.32589
16Locked40.32766
17Locked40.92677
18Locked40.32744
19Locked40.32657
20Locked40.32783
21Locked38.92799
22Locked38.92597
23Locked38.924214
24Locked38.92380
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Re: Internet painfully slow but speed test fine

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1536999714.5512016 qam2
2603000624.575512016 qam1
3394000784.35512016 qam4
4462000194.425512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Re: Internet painfully slow but speed test fine

Hi andyads74, thanks for your post.

 

Apologies for the broadband issues you've been experiencing recently. 

I've been able to locate your account using your forum info & it's clear there's issues with the hub's power-levels that will require the attention of an engineer.

 

I'd like to get this arranged for you, so look out for my PM and please get back to me when you can.

 

Tom 

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