Internet less than 30mbps. How to order a pod?

[tote95]

Hello,

im a Virgin Broadband and O2 customer. I ran a speed test today, as I can barely use the internet in half of my flat. It came out that I have less than 30mbps speed. I will need a pod to enhance the signal but as per Virgin media tradition, there is no straightforward guide on how to achieve this. Could I get some help please? 

[Alex_RM]

Hi tote95,

Thanks for posting and sorry to hear you're having some connection issues.

You can read more about WiFi Maxx  here and it will advise what steps are needed to test your home for WiFi blackspots.

Alex_Rm

[tote95]

Hello @Alex_RM,

Thank you for your response. The issue persists. I run a test through VM connect with 12Mbps download speed and yet no redirect to order a pod. I tried to call customer service last week and I was promised a call back on Thursday which never happened. I tried to call back and all I get are texts with links about wifi problems. No prompt to order a pod which is what I need. I am on data on half of the house. If you can not provide what you advertise and you receive money for a service you can not provide I might as well go to a different company if I don’t get a pod and be able to access the internet with my broadband without hotspotting from my phone. 

[Beth_G]

Hi tote95

Thanks for getting back to us. We're sorry to hear you're still having issues with your speeds. We'll gladly get a Pod ordered for you from here.

I've dropped you a private message so I can take your details 📥

[Hosay299]

The can be qiute hard to do on the app. Hope u get it sorted as they seem not to make things simple or update there site full on the info like other isps i have been with