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Internet dropping out

Hi. I really hope you can help.

Since having to work from home the internet has been appalling (wi-fi seems fine). We're on the 200 package and sometimes we get it but at other times we have zero connection. It's making home-working impossible at times. Always dropping off video calls.

I don't know if it's connected but we've also been having issues with recording tv for some time now, with occasional pixelation, at the bottom of the screen, on recordings.

One thing...the cable connections on the outside of the house are exposed (i.e. not protected by the plastic box). Please can someone help? 

Thank you.

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Alessandro Volta
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Re: Internet dropping out

Reboot the hub.

There was an “outage” of sorts just now 


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Re: Internet dropping out

Thank you but this is happening regularly. 

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Fibre optic
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Re: Internet dropping out

I think there was a country wide or rather large outage. Down detector reported it, and I got kicked off a Skype call for work.

HUB 3.0 not flashing so thought it was network side as was still connected to downstreams.

 

https://www.independent.co.uk/life-style/gadgets-and-tech/news/virgin-media-down-not-working-interne...

https://www.thesun.co.uk/money/11492964/virgin-media-internet-down/

 

 

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Re: Internet dropping out

Thank you, but this has been an issue for a few weeks now.
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