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ian-c
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Message 71 of 164
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Re: Internet connection barely usable

I'll take a look at thinkbroadband.

Currently the download is still ongoing, 0.12MBps 5 hrs remaining.

5409502426

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Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 72 of 164
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Re: Internet connection barely usable

Here's the thinkbroadband speed test result

146611106490081639311

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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cje85
Problem sorter
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Message 73 of 164
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Re: Internet connection barely usable

That's just bad all round! 

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ian-c
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Message 74 of 164
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Re: Internet connection barely usable

The 5.4GB update that that I started to download about seven hours ago (which should take approximately eighteen minutes), is STILL downloading.

Here are some more interesting stats from thinkbroadband for the last six months:

New Bitmap Image.jpg

 

EDIT.... the 5.4Gb download has just finished. 7h 15m 

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 75 of 164
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Re: Internet connection barely usable - Fault ref F002896495

The EU referendum countdown is on....

I'm thinking of having my own referendum.... should I LEAVE Virgin Media or should I REMAIN with Virgin Media.

My referendum closes on August 10th.... the date of the next review (It's a fix date according to the complaints team)

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Superuser
Superuser
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Message 76 of 164
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Re: Internet connection barely usable - Fault ref F002896495

That's interesting (2nd to last post) seeing the average speed within 250m of you. Curious to see what I get.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
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keeop
On our wavelength
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Message 77 of 164
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Re: Internet connection barely usable - Fault ref F002896495

I thought 'fix' dates didn't actually exist, only 'review' dates? You'll be telling us next you found a unicorn in your garden!

My last review/fix date was yesterday and judging by the sub 1Mb speeds last night, it looks like that has been pushed back yet again. Still, I'm glad the engineers were out the week before cabling up a large care home nearby. Slower speeds to come then.

Livid, not Vivid.

Keeop

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Superuser
Superuser
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Message 78 of 164
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Re: Internet connection barely usable - Fault ref F002896495

Fix dates don't exist for the forum / network team. They do somehow magically appear for phone staff (albeit the walking talking script machine). They will promise the sun and the stars that your problem will be fixed on X date but it never is. Their script tells them to say this.
~~~~~~~~~~~~~~~~~~~~~~~~~
All posts made are personal opinions as I do not work for VirginMedia.
Kudo's a post if you find it useful and want to say thanks
Mark a post as a helpful answer if it answers your question

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Superuser
Superuser
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Message 79 of 164
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Re: Internet connection barely usable - Fault ref F002896495

They're describing them as an "outage" now, LOL.

http://community.virginmedia.com/t5/Speed/Slow-internet-once-again-area-12/td-p/3125061

Dave

"The late great Douglas Adams: A common mistake that people make when trying to design something completely foolproof is to underestimate the ingenuity of complete fools."
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ian-c
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Message 80 of 164
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Re: Internet connection barely usable - Fault ref F002896495

Yep...

Area issues are termed as an 'outage' the problem that is causing the 'outage' is termed as 'over utilisation'.

Quote:-
"All this simply means is there are too many people using the network in the area, therefore it can have an effect on the broadband speeds".

 

 

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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