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Forum Team (Retired) Emma_E
Forum Team (Retired)
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Message 161 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Hi ian-c,

 

Thanks for getting back in touch, I am sorry to see you have had trouble with your connection.

 

Fault ref F004952644 has been resolved and things seem to be ok from this side.

 

How are things looking for you now?

 

If you are still having trouble let us know and we will be happy to take a look for you. 

 

All the best.

 

Emma


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ian-c
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Message 162 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Well it looks like the fault F002896495 / F004952644 which had no less than eighteen review dates and has been on going for almost five years (March 2014 to Feb 2019) is actually resolved:

1550865439809249955-mini

May have to update my sig... or am I tempting fate?

 

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 163 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

 

Well, five years of poor speeds... full speed lasted five weeks and tonight this:

1553195521713068855

I'm hoping this is a 'one off' !!

 

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Forum Team
Forum Team
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Message 164 of 164
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Re: Internet connection barely usable WN3 F004952644 (formerly known as F002896495)

Hi, ian_c.

 

Thanks for reaching out to the community.

Sorry you're experiencing slowspeeds.

Can you confirm if this is happening on both wired and wireless connection?

Please let us know so we could further look into it.

 

Speak soon,

Chai_S

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