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ian-c
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Message 141 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

And so the speeds start to dip below 1mbps ..... again!

6108198807

148883024669100154405WN3 6--

 

 

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Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 142 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

And the next review date is.........

.... 9th of August 2017

 

A lot of work appears to have been going on along the new stretch of Tan House Drive during the months of October, November, December 2016. (Well I say a lot, but driving past there regularly during those months I NEVER saw anyone actually working?)

There are a lot of new homes in this area and the work involved new inspection hatches along the verges and a new cabinet so I guess the work was to add these new homes to the network.

I suspect that this work may have connected the old network at the west end of Tan House to the old network at the east end at Holmes House Ave, thereby creating a continuous loop, adding in the new homes to boot.

Why then is this second 'hole', next to the new cabinet, still just a 'hole'?

IMG.jpg

The yellow cover seen on the right was fitted over the empty base just before Christmas , maybe to keep the rain out? The workers have long gone and it is STILL like this today.

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 143 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

I saw a Virgin Media employee walking along Tan House Drive earlier today. He was measuring the distances between the new utility chambers (manholes )installed by VM contractors during the winter, with a surveyors wheel. I took the opportunity to collar him.

I asked what the work was for to which he replied "I'm making sure the length of cables installed matches the quotes submitted".

I said, no, what were the cables installed for and explained the speeds around here were diabolical and was hoping this work was intended to alleviate that problem. He said that extra cables had been laid to service all the new housing, he was not aware of a long standing loss of service issue but said the work was completed.

So I ask.... as the next review date for fault ref F004952644 - slow speeds at peak times - is 09/08/17 has the necessary work been completed to a satisfactory conclusion?

I am told when I log into my account that my speed boost is ready... We can power you up to a faster broadband speed right now. No strings. No catches.

No point in getting it if the overutilisation issue is not satisfactorily resolved.

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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JPL8
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Message 144 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

Thanks for sharing the photo. I think that's a pretty true and accurate reflection of the VM network right now. A half-**bleep** job, half done.

 

[MOD EDIT: Inappropriate language removed, please review the Forum Guidelines]



"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016
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ian-c
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Message 145 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

Nice to see that a MOD can post here within the hour but TWO WEEKS ON, nobody from the Forum Team can stop by and update me on F004952644

And while we are at it... my loss of service credit was only applied up to the 1st of June. Seeing as the next review date is 09/08/17 I would like the next instalment applying please.

Apparently, rolling monthly credits have stopped!!!!!!

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Very Insightful Person
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Message 146 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

@ian-c

They are two seperate teams. They do different jobs.




@ModTeam

Got an update for Ian? Has been over 2 weeks.

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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ian-c
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Message 147 of 164
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Re: Fault ref F002896495 - WN3 becomes F004952644 - WN3

Thanks for the nudge. (I know they are different teams).

Thanks Huw for the update.

The review date for F004952644 has now been brought forward from 9/8/17 to 26/7/17
That's very encouraging (he says with a pinch of scepticism).

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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Message 148 of 164
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Re: Internet connection barely usable

Please remember, 

Any discussions about the content of the trial should be made within the relevant forum.

Thank you. 

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ian-c
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Message 149 of 164
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Re: Internet connection barely usable

Having noted that the review date has been brought forward to the 26th of July, a posse of Virgin Media contractors have just descended on our area, digging up all the pathways.


@ModTeam wrote:

Please remember, 

Any discussions about the content of the trial should be made within the relevant forum.

Thank you. 


P.S

I have no idea what the 'trial' is nor where the 'relevant forum is'?

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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ian-c
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Message 150 of 164
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Re: Internet connection barely usable

Not a bad speed for 10.37am .....................

6461561052

I'm sure its only a blip in service

------------------------------------------------------------
Customer since June 1994
I am in an OVER UTILISED VIRGIN MEDIA AREA
Contention reference "F002896495", - poor speeds of 0.3Mbps to 4Mbps every evening. Ongoing since March 2014.
After some network upgrading, fault reference became F004952644 with some improvement to evening speeds.
18 review dates. Last review February 2019
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