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radioham2
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Internet VIVID 100 speed - 30Mbps

Hi,

I have VIVID 100 as part of my package but am barely getting internet speeds of  30Mbps recently.

Am using a wired (VM installed) connection to a PC with a Gigabit ethernet card, and have tried several different PC/Laptops.

The speed seems fairly consistent throughout the day (0700-2400).

VM have had a few outages/upgrades in the area recently.

The router/hub logs are below:-

Any advice please ?

Keith.

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 -0.9 38 256 qam 21
2 138750000 0.2 38 256 qam 1
3 146750000 0.2 38 256 qam 2
4 154750000 0.2 38 256 qam 3
5 162750000 0.5 38 256 qam 4
6 170750000 0.5 38 256 qam 5
7 178750000 0.5 38 256 qam 6
8 186750000 0.7 38 256 qam 7
9 194750000 0.7 38 256 qam 8
10 202750000 0.5 38 256 qam 9
11 210750000 0.2 38 256 qam 10
12 218750000 0 38 256 qam 11
13 226750000 0 38 256 qam 12
14 234750000 -0.4 38 256 qam 13
15 242750000 -0.5 38 256 qam 14
16 250750000 -0.5 38 256 qam 15
17 258750000 -0.5 38 256 qam 16
18 266750000 -0.9 38 256 qam 17
19 274750000 -1 38 256 qam 18
20 282750000 -0.7 38 256 qam 19
21 290750000 -1 38 256 qam 20
22 306750000 -1 38 256 qam 22
23 314750000 -1.2 38 256 qam 23
24 322750000 -1.2 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 56 0
2 Locked 38.6 43 0
3 Locked 38.9 3161 753
4 Locked 38.9 107 0
5 Locked 38.9 58 0
6 Locked 38.6 58 0
7 Locked 38.9 96 0
8 Locked 38.9 76 0
9 Locked 38.9 53 0
10 Locked 38.9 63 0
11 Locked 38.6 56 0
12 Locked 38.9 42 0
13 Locked 38.9 26 0
14 Locked 38.9 51 0
15 Locked 38.9 64 0
16 Locked 38.9 64 0
17 Locked 38.9 54 0
18 Locked 38.6 47 0
19 Locked 38.9 75 0
20 Locked 38.9 68 0
21 Locked 38.9 63 0
22 Locked 38.6 68 0
23 Locked 38.6 91 0
24 Locked 38.6 90 0


Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 25800029 4.025 5120 16 qam 12
2 32599998 4.1 5120 16 qam 11
3 39399993 4.1 5120 16 qam 10
4 46200024 4.2 5120 16 qam 9


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0


Network Log
Time Priority Description
25/03/2019 12:11:49 Error Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 12:15:18 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 13:05:35 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 13:08:51 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 13:09:9 Error Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 13:12:39 critical Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/03/2019 20:08:22 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/03/2019 19:42:3 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 12:01:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 16:09:28 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 17:34:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 19:34:2 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 22:58:40 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/03/2019 22:58:40 notice DHCP Renew - lease parameters tftp file-Vaf7a6c3bcff8bf08.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2019 17:31:48 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/04/2019 12:43:1 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2019 12:06:6 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2019 12:06:6 notice DHCP Renew - lease parameters tftp file-Vaf7a6c3bcff8bf08.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2019 12:43:52 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2019 14:19:46 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

 

 

 

 

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jbrennand
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Re: Internet VIVID 100 speed - 30Mbps

Someone else will comment on the stats. But to do the test properly you should make sure your device has a gigabit network card (yours has) and is configured correctly and ALSO has the up to date drivers. Use a new Cat5e/6a ethernet cable to connect it to the Hub - which you have put into modem mode (to ensure only your device is connected). Then, boot up your device into "safe mode with networking" (to disable any software on it that could be limiting speeds) and run the test at speedtest.net on 2 different browsers one of which is a fresh download of one you haven’t previously used (e.g. Firefox, Opera, etc).
Try that and report back what you get.

--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Buffer6
Wise owl
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Re: Internet VIVID 100 speed - 30Mbps

Set up a broadband monitor @ https://www.thinkbroadband.com

and post the graph eg

 

My Broadband Ping - after fix July17 2018

It might show or indicate what's wrong

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radioham2
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Re: Internet VIVID 100 speed - 30Mbps

Tried using a clean install of opera and speed test results were just short of 50Mbps, still not as fast as I have measured and nowhere near 100Mbps.

Can't try new cable as using a desktop pc with a wall mounted monitor in upstairs bedroom with router/hub in downstairs room. Not got a cable long enough and no intention of moving all kit downstairs.

Keith

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radioham2
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Re: Internet VIVID 100 speed - 30Mbps

Image6.jpg

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