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rickster9000
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Internet Speed + Loss of internet entirely

Recently I have been experiencing up to a 50% drop in my internet speed (Vivid 100). Also I have been losing access to the internet frequently, these loses in internet sometimes only last for a few minutes but have lasted as long as 13 hours(This was on Christmas day). When accessing the router settings it says Access Denied next to the Internet icon while the internet is down and will persist even with a reboot of the router. I have a super hub 3 and I did speed tests on a desktop that is directly connected via Ethernet to the router. 

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MikeRobbo
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Message 2 of 8
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Re: Internet Speed + Loss of internet entirely

It might be an idea to do a speed check using a wifi device just to rule out a problem with the network card in the PC.

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rickster9000
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Message 3 of 8
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Re: Internet Speed + Loss of internet entirely

This is a speed test i just did on a different wired device

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jbrennand
Alessandro Volta
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Message 4 of 8
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Re: Internet Speed + Loss of internet entirely

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!).  Also check that all looks good with the outside cabling and wall box.

If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return.   On the first page up [there should be no need to login if you have done so before] click on the “router status” text at bottom middle of first page up and then copy/paste 3 sets of data onto here - the downstream, upstream, &  network logs.  Don't worry about the formatting it can be easily read, but try to avoid using screen shots & don’t include personal data or mac addresses - blank them out.


--------------------
Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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rickster9000
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Message 5 of 8
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Re: Internet Speed + Loss of internet entirely

Thanks for the reply. I checked all the cables and they are all fine. Just to be sure I unplugged and plugged them all back in. I will post up and downstreams when my Internet comes back on as right after I sent that reply it went down.

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rickster9000
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Message 6 of 8
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Re: Internet Speed + Loss of internet entirely

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

323000000

-13.3

35

256 qam

24

2

315000000

-13.5

35

256 qam

23

3

307000000

-14

35

256 qam

22

4

299000000

-13.8

34

256 qam

21

5

291000000

-14.3

35

256 qam

20

6

283000000

-14.4

34

256 qam

19

7

275000000

-14.2

35

256 qam

18

8

267000000

-14.4

35

256 qam

17

9

259000000

-14.3

34

256 qam

16

10

251000000

-14.3

34

256 qam

15

11

243000000

-14.4

34

256 qam

14

12

235000000

-14

34

256 qam

13

13

227000000

-14.2

34

256 qam

12

14

219000000

-13.9

35

256 qam

11

15

211000000

-14.5

35

256 qam

10

16

203000000

-14.8

34

256 qam

9

17

195000000

-14.5

34

256 qam

8

18

187000000

-15.3

34

256 qam

7

19

179000000

-15.2

34

256 qam

6

20

171000000

-15.5

33

256 qam

5

21

163000000

-15.7

33

256 qam

4

22

155000000

-16

33

256 qam

3

23

147000000

-15.7

33

256 qam

2

24

139000000

-16.7

32

256 qam

1

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

35.5

34

0

2

Locked

35.5

41

0

3

Locked

34.9

177

0

4

Locked

35

224

0

5

Locked

34.9

224

0

6

Locked

35

315

0

7

Locked

34.9

194

0

8

Locked

34.9

408

0

9

Locked

35

302

0

10

Locked

35

200

0

11

Locked

34.9

363

0

12

Locked

35

277

0

13

Locked

34.9

442

0

14

Locked

35

73

0

15

Locked

34.6

464

0

16

Locked

34.4

597

0

17

Locked

34.9

320

0

18

Locked

33.9

3072

0

19

Locked

34.3

1414

0

20

Locked

33.9

5985

0

21

Locked

33.9

6483

0

22

Locked

33.4

19886

0

23

Locked

33.4

322834

27256

24

Locked

32.6

368877

243684

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

57

5120

64 qam

1

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

4

0

 

Network Log

Time

Priority

Description

2019-01-12 15:42:04.00

critical

No Ranging Response received - T3 time-out;CM-MAC=MAC= CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:43:08.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC= CMTS CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:43:36.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:44:42.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:45:10.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:50:48.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:52:45.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:53:37.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:57:57.00

Warning!

Lost MDD Timeout;CM-MAC=CMTS-MAC=CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:57:57.00

Warning!

MDD message timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 15:58:11.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:00:17.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:02:33.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:03:23.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:03:57.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:05:04.00

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=c;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:05:35.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:19:52.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:49:41.00

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

2019-01-12 16:51:32.00

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=c;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

 

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DreamOfCheese
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Message 7 of 8
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Re: Internet Speed + Loss of internet entirely

Your downstream levels are really low, and your modem has only locked a single upstream channel and the power level on that is really high.

You'll need to either wait up to a week for a VM forum team member to respond to this topic or call the support line and request a technician visit to fix the levels.
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rickster9000
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Message 8 of 8
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Re: Internet Speed + Loss of internet entirely

Thanks for the quick response. I called up and they are going to send someone out on Monday to hopefully fix the problem.

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