on 23-03-2022 21:57
Hi all
I have extremely slow internet since about a week or so and it is starting to affect my work so it needs to be resolved. First I thought it was the DNS server so I changed those, but that did not solve the issue.
Then I came across a post here which talks about the network log, and discussses some errors in it. Now I have a lot of T3 errors in my network log. What should I do to fix this? Do I need to call Virgin Media Ireland (I'm in Republic of Ireland) to get a new hub? What is going on?
Here is an excerpt from my log. So we see T3 errors sometimes multiple times a day.
Could it be anythign else more obvious?
I tried to put an ethernet cable in my pc, it doesnt fix the issue, so not it is not a WiFi related issue. Slow both on ethernet and wifi.
23-03-2022 21:10:18criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23-03-2022 14:27:09warningLost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23-03-2022 14:27:03criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;23-03-2022 13:51:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;22-03-2022 19:27:45warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;22-03-2022 19:14:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21-03-2022 07:36:27errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;21-03-2022 06:04:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17-03-2022 19:36:31warningMIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01-01-1970 00:01:23noticeCable Modem Reboot - due to power reset;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;17-03-2022 19:01:52criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15-03-2022 01:17:29errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15-03-2022 01:04:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11-03-2022 13:16:17errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;11-03-2022 09:23:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;08-03-2022 01:15:09errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;07-03-2022 22:59:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04-03-2022 13:13:59errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;04-03-2022 11:06:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;01-03-2022 01:13:06errorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
on 24-03-2022 15:31
on 24-03-2022 15:42
Is there an ireland forum?
I called helpdesk they reset the channels or somethings but it did not resolve anything whatsoever.
No current faults in my area either.
on 25-03-2022 13:11
@sirdanilot wrote:Is there an ireland forum?
<snip>
I don't think so, just the VM IE Helpdesk. Your problems are most likely down to a poor circuit, and really a technician should be sent to fix it.
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on 28-03-2022 15:50
Hi @sirdanilot,
Welcome to our Community Forums! Thank you for your first post and I do apologise that you're having some service issues with your Hub at the moment. I completely understand that intermittent connections are frustrating.
Unfortunately, as @jbrennand advised, this is UK Forum. You can get in touch with our Ireland Social Media team on Twitter and Facebook. You can also take a look at the Virgin Media Ireland Contact Us page for more information on how to get in touch and get further assistance. I do apologise that we're unable to assist further on this query here, but I can assure you that our team will be able to help.
Please let us know if there's anything else we can do to help.
Thank you.