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Intermittent internet connection

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Krishg63
Joining in

on ‎01-07-2021 15:25

Hi in the last week or so I keep losing my internet connection at least 5-6 times a day and have to reset my router . The message I receive states connected to wireless network but not the internet , check your DNS settings or contact your internet provider . Any idea why this keeps happening ? 

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-07-2021 15:51

What DNS server are you using in the wifi settings? Try changing it to 1.1.1.1 0r 8.8.8.8. and see if that sorts it

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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jbrennand
Very Insightful Person
Very Insightful Person

on ‎01-07-2021 15:51

What DNS server are you using in the wifi settings? Try changing it to 1.1.1.1 0r 8.8.8.8. and see if that sorts it

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Krishg63
Joining in
In response to jbrennand

on ‎01-07-2021 16:10

How do I check this and change the DNS 

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Krishg63

on ‎01-07-2021 16:30

Someone else needs to comment on where exactly it is in your Hub settings. I am in modem mode and its in my own Airport Extreme router's wifi settings...

DNS setting.png


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Krishg63
Joining in
In response to jbrennand

on ‎01-07-2021 16:37

So I’m not using my hub in modem mode , but using as a router ..

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Krishg63

on ‎01-07-2021 17:58

Just mooch about in its settings and find the wifi settings and DNS.

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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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