Menu
Reply
  • 22
  • 0
  • 1
rigglybob
Tuning in
258 Views
Message 1 of 3
Flag for a moderator

Intermittent disconnects

Hi

I have the Superhub 3 in modem mode and for the last few days have been getting intermittent disconnections.

There is nothing in my router log, so I took a look at the HUB3 and can see a bunch of errors in the log there.  Can someone take a look?  I'm also not at all sure about the upstream power levels which look wrong to me, given the brief bit of googling i've done, but I could be wrong.

Grateful of another opinion.  Generally the connect has been great (vivid 200) but getting very annoying this week.  I work from home so constant disconnects not good and drop me from my remote session.

Network Log
Time Priority Description
08/07/2019 22:49:30 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**:23;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
08/07/2019 22:56:54 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
09/07/2019 00:40:23 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 09:18:36 critical No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 09:30:3 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 10:45:8 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 10:45:9 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
11/07/2019 23:16:24 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 03:38:51 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 09:08:9 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 11:41:1 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 14:04:1 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 16:02:48 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 16:31:57 Error DHCP RENEW sent - No response for IPv4;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 18:59:57 Error DHCP REBIND WARNING - Field invalid in response;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
12/07/2019 23:56:34 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 02:27:27 critical No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 06:10:34 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 14:27:44 critical No Ranging Response received - T3 time-out;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;
15/07/2019 21:33:23 Warning! RCS Partial Service;CM-MAC=**;CMTS-MAC=**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-0.540256 qam21
2139000000040256 qam1
3147000000040256 qam2
4155000000040256 qam3
5163000000040256 qam4
6171000000040256 qam5
7179000000040256 qam6
8187000000040256 qam7
9195000000-0.240256 qam8
10203000000-0.540256 qam9
11211000000-0.940256 qam10
12219000000-1.438256 qam11
13227000000-1.538256 qam12
14235000000-240256 qam13
15243000000-2.240256 qam14
16251000000-240256 qam15
17259000000-240256 qam16
18267000000-1.240256 qam17
19275000000-140256 qam18
20283000000-0.740256 qam19
21291000000-0.940256 qam20
22307000000-0.740256 qam22
23315000000-0.540256 qam23
24323000000-0.240256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3573204838
2Locked40.31884553162917
3Locked40.32029804181725
4Locked40.32332755189247
5Locked40.31661713161928
6Locked40.31291347155075
7Locked40.31534444120835
8Locked40.92096961113025
9Locked40.3149449651320
10Locked40.3111317727442
11Locked40.3114036329772
12Locked37.6130175138350
13Locked38.698056223445
14Locked40.386356519341
15Locked40.380526715596
16Locked40.375406110682
17Locked40.980830910648
18Locked40.95857638351
19Locked40.32548736496
20Locked40.91380445764
21Locked40.3764805270
22Locked40.9499915123
23Locked40.3347755025
24Locked40.3236764459

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1243999474.5512064 qam87
2310000134.575512064 qam86
3375999074.6512064 qam85


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
0 Kudos
Reply
Highlighted
  • 9.54K
  • 997
  • 1.5K
jbrennand
Alessandro Volta
228 Views
Message 2 of 3
Flag for a moderator

Re: Intermittent disconnects

Not too much in there ... except only 3 upstream channels is odd and there are a lot of post RS errors - these may be historical build up. A superuser needs to comment.

So can you reboot the Hub, check that these have reset to 0 and see if they build up over the next few days. And then repost the data.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
  • 22
  • 0
  • 1
rigglybob
Tuning in
190 Views
Message 3 of 3
Flag for a moderator

Re: Intermittent disconnects

OK, rebooted.  Counters were in single digits / very low post RS errors.  Data as at today:-

ownstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000-0.440256 qam21
2139000000040256 qam1
3147000000040256 qam2
4155000000040256 qam3
5163000000040256 qam4
6171000000040256 qam5
7179000000040256 qam6
8187000000040256 qam7
9195000000-0.240256 qam8
10203000000-0.740256 qam9
11211000000-140256 qam10
12219000000-1.238256 qam11
13227000000-1.238256 qam12
14235000000-1.540256 qam13
15243000000-1.740256 qam14
16251000000-1.940256 qam15
17259000000-240256 qam16
18267000000-1.540256 qam17
19275000000-140256 qam18
20283000000-0.740256 qam19
21291000000-0.740256 qam20
22307000000-0.440256 qam22
23315000000-0.440256 qam23
24323000000040256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.35702541
2Locked40.31802834377
3Locked40.31897955208
4Locked40.31962155786
5Locked40.31611363714
6Locked40.31293772349
7Locked40.31470172874
8Locked40.31677554563
9Locked40.91370693026
10Locked40.31111571895
11Locked40.31143481689
12Locked38.91251351628
13Locked38.9942231134
14Locked40.372563731
15Locked40.967146799
16Locked40.368086682
17Locked40.984437788
18Locked40.371213710
19Locked40.336169436
20Locked40.319833458
21Locked40.38183446
22Locked40.34960401
23Locked40.93249455
24Locked40.32083443

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1244000154.5512064 qam87
2309999084.55512064 qam86
3376000004.6512064 qam85


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000

 

Haven't re-posted the log but similar SYNC, RCS and DHCP Renew errors.

0 Kudos
Reply