05-12-2021 08:30 - edited 05-12-2021 08:51
Morning all,
not sure If I’m posting in the correct section
my router has been rebooting connection since yesterday and Mike g the internet unusable
vm tell me there is a Nationwide issue yet the service status page is a sea of green.
The router has been reset and factory cleared many times but the services has been on and offline over 50 times in the night
The router comes on then works then goes offline flashes all of the lights then comes online again.
i have engineer booked for Tuesday but wondered if I could get come more details;.
thanks Nix
on 05-12-2021 15:53
on 07-12-2021 19:27
Hi Nix,
Thanks for your post. With repetitive reboots the first thing that springs to mind is possible power/electrics issue? Maybe with the power cable or socket or extension lead if you are using any. Our records show that you have since cancelled the visit so just checking if everything sorted. Let us know if you need further help.
Cheers,
Corey C
on 14-12-2021 07:26
Guys, thanks for the comments.
as expected I cancelled the call as this was a Vm fault as it generally is,
checking the service status pages and they are all green.
I just wish we could get an honest straight reply from Vm when they have a fault, I know it’s a fault of theirs as everything sits normal 99% of the time.
tech support is the worst part of your business and totally dislike ringing in for overseas support. It’s painful.
everything is back to normal and it didn’t need 10 calls and an engineer
imagine that.
on 16-12-2021 10:07
Hi Nix, thanks for your post.
I'm really sorry you were frustrated with your experience, but glad to see this was all sorted in the end.
I've checked your account again just in case, and it doesn't seem like there are any further faults thankfully!
I can appreciate your concerns with the amount of times that you had to call, it's disappointing to hear this. Would you like to chat via PM and I can get a complaint raised for you due to your dissatisfaction?
Please let me know and also if you've got any other concerns.
Cheers