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Intermittent connection

Hi. I am a new customer on 350mb. The connection worked well for the first month but the connection is now dropping intermittently, especially in the evenings. I am getting 350mb throughput from my wifi router. Grateful if someone could take a look at my logs and let me know if there is anything unusual.

STATUS

Item

Status

Comments

Acquired Downstream Channel (Hz)

194750000

Locked

Ranged Upstream Channel (Hz)

25800122

Locked

Provisioning State

Online

 

 

DOWNSTREAM

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

194750000

3.4

37

256 qam

8

2

202750000

3

37

256 qam

9

3

210750000

2.7

37

256 qam

10

4

218750000

2.5

37

256 qam

11

5

226750000

2.4

37

256 qam

12

6

234750000

2.5

38

256 qam

13

7

242750000

2.5

38

256 qam

14

8

250750000

2.7

38

256 qam

15

9

258750000

2.7

38

256 qam

16

10

266750000

2.7

38

256 qam

17

11

274750000

2.5

38

256 qam

18

12

282750000

2.9

38

256 qam

19

13

290750000

3

38

256 qam

20

14

298750000

3.2

38

256 qam

21

15

306750000

3

38

256 qam

22

16

314750000

2.7

38

256 qam

23

17

322750000

2.5

38

256 qam

24

18

402750000

2

38

256 qam

25

19

410750000

2.2

38

256 qam

26

20

418750000

2

38

256 qam

27

21

426750000

2.4

38

256 qam

28

22

434750000

2.2

38

256 qam

29

23

442750000

1.9

38

256 qam

30

24

450750000

2

38

256 qam

31

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

37.6

110335

525063

2

Locked

37.6

107039

518582

3

Locked

37.6

105250

506968

4

Locked

37.3

97968

438752

5

Locked

37.6

96798

434035

6

Locked

38.6

96970

481006

7

Locked

38.6

94711

465870

8

Locked

38.6

96704

486726

9

Locked

38.6

96120

470061

10

Locked

38.6

95680

461586

11

Locked

38.6

95470

463145

12

Locked

38.6

94487

464939

13

Locked

38.6

95347

457349

14

Locked

38.9

95776

450080

15

Locked

38.9

98855

432366

16

Locked

38.6

102742

411236

17

Locked

38.6

108959

386156

18

Locked

38.9

153463

257784

19

Locked

38.9

158988

233290

20

Locked

38.9

162007

219391

21

Locked

38.9

164348

200516

22

Locked

38.9

165917

196835

23

Locked

38.9

165611

202070

24

Locked

38.9

167097

201771

 

UPSTREAM

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

25800122

3.975

5120

64 qam

18

2

32600000

4.025

5120

64 qam

17

3

39400000

4.125

5120

64 qam

16

4

46200137

4.2

5120

64 qam

15

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

 

NETWORK LOG

Time

Priority

Description

22/06/2020 23:10:33

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:10:33

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:10:33

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:10:31

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:10:31

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:10:30

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:09:47

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:09:46

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:09:46

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:09:45

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:41

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:40

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:39

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:39

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:33

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:08:33

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:04:21

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:04:21

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:04:20

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/06/2020 23:03:52

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Alessandro Volta
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Re: Intermittent connection

What speeds do you get when wired?


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Re: Intermittent connection

Thank you for replying to my post. I didn't check my wired connection as I was getting such high throughput from the wifi router (a TPLINK - my VM router is in modem mode) but will do so if the issue returns. However, I think the issue is upstream based on the below graph. Will see if it returns again tonight.

Screenshot_2020-06-23 Share Broadband Quality Monitor thinkbroadband.png

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Re: Intermittent connection

Here is a link to my graph as the image doesn't seem to have uploaded.

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Re: Intermittent connection

Hey there rsh83,

 

Welcome to our Community Forum and sorry to hear about your intermittent broadband connection. I've had a look at your network details and I can't see any issues or errors. However you are in modem mode so there's only so much I can see. I'm unsure whether you're still having problems since you last posted but if you are, please put the Hub back into router mode so we can take another look.

 

Thanks,

 

Lisa

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