on 24-03-2022 16:56
We work from home and finding vidio conference calls keep dropping out.
Was advised to Upgraded from m100 to m350 ( kept original Hub3) to create a more stable connection but still having trouble
25-03-2022 13:04 - edited 25-03-2022 13:05
Never, ever upgrade until the underlying fault it identified.
Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.
Post your power levels and network log from the Hub and post a link to your shared BQM graph.
You could also try a factory reset, as below, on the Hub and do a speed test
Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Do NOT reboot the Hub, just let it do it's thing. Note you will need the passwords from the bottom of the Hub afterwards, so make sure they are legible.
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on 25-03-2022 13:08
on 28-03-2022 15:53
Good Afternoon @Taff7996, thanks for your post on our Community Forums, and a very warm welcome to you!
I've been able to look into your local area and can see that an area outage is currently present and has been present since 15/03/22 and to estimated to be fixed by 09:15am tomorrow
Can you please confirm when the upgrade on your account took place for me?
Kindest regards,
David_Bn
01-04-2022 08:38 - edited 01-04-2022 08:43
Hi, i made the upgrade on 4th February 2022.
This is my scan for 31 March - 1st April 2022
on 03-04-2022 10:33
Hi Taff7996,
Thank you for your post. I'm sorry to hear about the issues you're having.
I have checked our system and can see there is a reported SNR issue in the area.
Here is the reference: F009702726.
The estimated fix date: 04 APR 2022 13:15.
^Martin
on 11-04-2022 21:19
on 14-04-2022 10:21
Hi Taff7996,
Thanks for your post and coming back to us.
Checking things this end I can see the fault has now cleared and been closed. Can you please reboot your hub and monitor things and let us know how you get on?
Thanks,
on 25-04-2022 10:41
Still have intermittent conection
on 25-04-2022 10:43