on 05-02-2022 15:33
WV7 area. Intermittent service with heavy TV pixilation and black screen last night and broadband dropping in and out today. Anyone else reporting issues in this are?
Answered! Go to Answer
on 08-02-2022 09:25
Hi samlofty,
Thank you for reaching out to us in our community and welcome, we are sorry to hear your TV was disrupted by an issue causing pixelation and a total loss of the picture, I have been able to locate your services on our system and can confirm there was an area issue causing a temporary loss of TV service which has been resolved and was later that day.
How have things been since, if you do have any further issues or need help with anything else, please do not hesitate to reach back out.
Regards
Paul.
on 05-02-2022 16:22
You can check for local service issues by calling 0800 561 0061
on 08-02-2022 09:25
Hi samlofty,
Thank you for reaching out to us in our community and welcome, we are sorry to hear your TV was disrupted by an issue causing pixelation and a total loss of the picture, I have been able to locate your services on our system and can confirm there was an area issue causing a temporary loss of TV service which has been resolved and was later that day.
How have things been since, if you do have any further issues or need help with anything else, please do not hesitate to reach back out.
Regards
Paul.
on 11-02-2022 14:57
WV7 area. Another evening of frustration on 10 February with intermittent service with heavy TV pixilation and black screen. I'm last but one on the end of the cable and just wonder if these issues are related to that in this area?
on 11-02-2022 19:13
on 12-02-2022 16:59
Following repeated black screen interruptions (about 1 second each time) and random heavy pixilation that happens on any channel and on Catch-Up, eventually ran the on-line check. This stated that my Tivo 6 box was disconnected! So called 150 and a check from their end suggested that the box was unreachable, however, it is on and I do have a TV picture. The issue has now been passed to their IT technicians to investigate.
on 12-02-2022 17:11
Is your TV box connected to the Hub by WiFi? If so, try a cable connection.
on 13-02-2022 08:47
Yes, the Tivo box is cable connected. Nothing has changed in the hard wired setup to cause the issue which, I suspect, lies with Virgin to resolve.
on 15-02-2022 09:37
Thank you for coming back to us @samlofty,
There has been a known outage in the area, that has today been resolved. please continue to monitor your connection over the next 24 hours & if you do have any further issues then please do let us know.
Kind regards,
Zak_M
on 25-02-2022 12:22