Intermittent Service

[samlofty]

WV7 area.  Intermittent service with heavy TV pixilation and black screen last night and broadband dropping in and out today.  Anyone else reporting issues in this are?

[jpeg1]

You can check for local service issues by calling 0800 561 0061

[Paul_DN · Accepted solution]

Hi samlofty,

Thank you for reaching out to us in our community and welcome, we are sorry to hear your TV was disrupted by an issue causing pixelation and a total loss of the picture, I have been able to locate your services on our system and can confirm there was an area issue causing a temporary loss of TV service which has been resolved and was later that day.

How have things been since, if you do have any further issues or need help with anything else, please do not hesitate to reach back out.

Regards

Paul.

[samlofty]

WV7 area.  Another evening of frustration on 10 February with intermittent service with heavy TV pixilation and black screen.  I'm last but one on the end of the cable and just wonder if these issues are related to that in this area?

[jbrennand]

Was it being reported on the 0800 number?

[samlofty]

Following repeated black screen interruptions (about 1 second each time) and random heavy pixilation that happens on any channel and on Catch-Up, eventually ran the on-line check.  This stated that my Tivo 6 box was disconnected!  So called 150 and a check from their end suggested that the box was unreachable, however, it is on and I do have a TV picture.  The issue has now been passed to their IT technicians to investigate.  

[jpeg1]

Is your TV box connected to the Hub by WiFi?  If so, try a cable connection. 

[samlofty]

Yes, the Tivo box is cable connected.  Nothing has changed in the hard wired setup to cause the issue which, I suspect, lies with Virgin to resolve.

[Zak_M]

Thank you for coming back to us @samlofty, 

There has been a known outage in the area, that has today been resolved. please  continue to monitor your connection over the next 24 hours & if you do have any further issues then please do let us know. 

Kind regards,

Zak_M

[samlofty]

For the past "n" days there appears to be a broadband and TV fault. Checking service status on each day states that "We've found what's causing the issue and a technician is on the way to fix it." However there doesn't seem to be any improvement on any day.

Slow downloads, pixilated TV picture, interrupted Catch-up" seems t be the norm.

When I ask for Text updates I get the message " Sorry, there was an issue registering you for updates......"

Anyone know if the issue really has been identified?