Intermittent Connection with Varying Speed

[mildenhall]

I have Gig1 broadband and phone and get a patchy connection in the morning with 60s ish disconnections, T3s, and also varying speed. I accept it might be something to with my hardware however please can someone check that my signal levels etc are up to scratch just as a process of elimination? Thanks! 🙂 

Shub4, Hardware V11

Downstream

Channel, Frequency (Hz), Power(dBmV), SNR(dB), Modulation, Channel ID

25 331000000 6.199997 40.366287 QAM256 25

1  139000000 4.400002 40.366287 QAM256 1

2  147000000 4.699997 38.983261 QAM256 2

3  155000000 5.000000 40.366287 QAM256 3

4  163000000 5.099998 38.983261 QAM256 4

5  171000000 4.900002 40.366287 QAM256 5

6  179000000 4.900002 40.366287 QAM256 6

7  187000000 4.699997 40.366287 QAM256 7

8  195000000 4.599998 40.366287 QAM256 8

9  203000000 4.800003 38.983261 QAM256 9

10 211000000 5.400002 40.366287 QAM256 10

11 219000000 5.400002 40.366287 QAM256 11

12 227000000 5.699997 40.946209 QAM256 12

13 235000000 5.800003 40.366287 QAM256 13

14 243000000 6.000000 40.366287 QAM256 14

15 251000000 5.599998 40.366287 QAM256 15

16 259000000 6.199997 40.366287 QAM256 16

17 267000000 6.099998 40.366287 QAM256 17

18 275000000 6.199997 40.366287 QAM256 18

19 283000000 6.000000 40.946209 QAM256 19

20 291000000 6.199997 40.366287 QAM256 20

21 299000000 6.199997 40.366287 QAM256 21

22 307000000 6.699997 40.946209 QAM256 22

23 315000000 6.500000 40.946209 QAM256 23

24 323000000 6.500000 40.366287 QAM256 24

26 339000000 6.599998 40.366287 QAM256 26

27 347000000 6.400002 40.366287 QAM256 27

28 355000000 6.599998 40.366287 QAM256 28

29 363000000 6.699997 40.366287 QAM256 29

30 371000000 6.900002 40.366287 QAM256 30

31 379000000 6.900002 40.946209 QAM256 31

32 387000000 7.199997 40.946209 QAM256 32

Upstream

Channel, Frequency(Hz), Power(dBmV), Symbol Rate(ksps), Modulation, Channel ID

1 46200000 44.520599 5120 KSym/sec 64QAM 1

2 39400000 44.770599 5120 KSym/sec 64QAM 2

3 25800000 44.520599 5120 KSym/sec 64QAM 4

4 32600000 44.270599 5120 KSym/sec 64QAM 3

[jbrennand]

They look fine - but you are missing a Table of errors for Up (T1-4) & Down (RS).

Any Network logs in there too ?

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Kath_F]

Hi mildenhall, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue with your network. Checking our systems, I can see all is looking well with the Hub in terms of power and signal levels, uptime and time outs. There are no faults open that may be affecting you either. 

Can you expand on what sort of set up you have there? 

It may help to set up a broadband quality monitor here. Once you've done this, please post your live URL link so we can monitor things and we can go from there. 

Keep us posted 🙂 

Thanks, 

[mildenhall]

Thank you both for your replies.

I am using a Hub4 in modem mode with a brand new Netgear Nighthawk AX11000. I have taken speed tests using a Cat6 cable via a 1gigabit managed switch box from my i7 Windows 11 ASUS laptop and i7 Dell Windows 10 laptop. I'll keep monitoring the situation.

My main concern is intermittent disconnects when I am live streaming seminars on Thursdays and Fridays. The speed is just acceptable at 600mbps however I am paying for 1gbps.

This is my BBQM : 

[Adduxi]

Any QoS set on your Router?  What does www.samknows.com/realspeed show with a wired test direct to the Hub ?  Can you test with Windows in "Safe Mode with Networking support"

Your BQM looks pretty perfect btw.