Intermittent Connection I have been having for over 6 months M100
17-11-202018:34 - edited 17-11-202018:39
HI I have been having troubles with my connection for a while now, have phoned customer service a number of times with different results. I originally got a new router as the one I had was a couple of years old, then had a technician around who tidied up the wires between outside my house to my router. This was may be back in May. Since then I still have the same problem. However, since about two weeks ago I have been using BQM which shows how intermittent my connection is.
I have been struggling to get help from calling customer service and have now decided to post here as a last ditch effort to see if I can get any answers.
Here is how the connection is today.
This is worse than usual but average is like this.
I have been told a number of times to reset my router, check all connections etc. But as this shows this is something that is out of my hands. If it's helpful I use a desktop connected via ethernet.
Re: Intermittent Connection I have been having for over 6 months M100
Your BQM is showing typical signs of over utilisation.
Can you post your Hub data to see if we can find something that they will have to action.
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.