Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Intermittent Broadband Service Issue and Speed dropping heavily

DOBERENZ
Joining in

on ‎22-03-2022 21:06

I have had speeds below expectations and contracted thresholds for the last few days. And even full service drop outs. Impacting everyday life & work. 

Any advise? I'm on m100 and get 5mb/s down. It is bad. I'm considering cancelling my contract & moving to an alternative supplier if the issues persist. 

Postcode is OX14 5QL

Thanks 

 

 

 

 

0 Kudos
1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

on ‎22-03-2022 21:33

Hi @DOBERENZ 

Sorry to see you are having speed issues.

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Top